Teams at Ebara Technologies, Inc.

Provides on-site technical support for semiconductor customer applications, including product specification, solution configuration, troubleshooting, repair, and escalation of complex electro-mechanical equipment and software issues. Partners with sales, field services, and customer tool-design engineers to develop opportunities, support installations, and resolve technical challenges. Maintains opportunity logs, prepares monthly reports, provides training, and supports customers across North America, Asia Pacific, and India.

Designs, modifies, tests, and releases product processes and formulations. Defines equipment requirements, evaluates processing methods, develops test plans, analyzes process data, and establishes operating limits. Collaborates with design teams, customers, and consumable suppliers to meet semiconductor process requirements. Researches industry trends, supports future technology nodes, operates related equipment, and maintains compliance with safety policies.

Processes customer sales orders, creates and monitors work orders, maintains order documentation, tracks shipments and backlogs, supports customers and sales personnel, and coordinates with manufacturing, logistics, purchasing, field service, and accounting to resolve fulfillment, delivery, and billing issues.