The Role
Processes customer sales orders, creates and monitors work orders, maintains order documentation, tracks shipments and backlogs, supports customers and sales personnel, and coordinates with manufacturing, logistics, purchasing, field service, and accounting to resolve fulfillment, delivery, and billing issues.
Summary Generated by Built In
POSITION SUMMARY
Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact.
ESSENTIAL FUNCTIONS
- Responsible for processing orders for materials or merchandise from direct customer contact. (Essential)
- Create and monitor work orders to meet production and customer requirements. (Essential)
- Create sales order’s ensuring proper documentation and approvals are obtained prior to order booking. (Essential)
- Maintain customer files with sales purchase orders, sales orders, and other information. (Essential)
- Track sales shipment, delivery, and backlog activities, providing internal sales reports when needed. (Essential)
- Provide technical assistance to customers and sales personnel via telephone. (Essential)
- Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries. (Essential)
- Provide status and data for weekly customer reporting. (Essential)
- Coordinate cross-functional activities between Sales, Manufacturing, Supply Chain, Purchasing, and Field Service teams to ensure timely order fulfillment. Essential)
- Coordinate customer escalations and delivery issues to ensure timely resolution. (Essential)
- Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain clean and safe working environment compliant with Ebara safety policies. (Essential)
- Perform other duties as assigned. (Non-essential)
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- High School diploma, Associate’s, or equivalent experience.
Experience
- Four (4) to Six (6) years administrative experience, preferably in a professional office setting.
- Working knowledge of general policies and procedures.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Sufficient PC skills to manage information and good ten key data entry skills.
- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
- Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Must be detail oriented.
Skills Required
- High school diploma, associate degree, or equivalent experience
- Four to six years of administrative experience, preferably in a professional office setting
- Working knowledge of general policies and procedures
- Strong customer relations skills
- PC skills, including information management and ten-key data entry
- Working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint
- Strong relationship-building and collaboration skills
- Teamwork and organizational skills
- Excellent written and oral communication skills
- Detail-oriented work style
- Ability to work under pressure and meet competing deadlines
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The Company
What We Do
Ebara Technologies, Inc. is a global manufacturer specializing in vacuum pumps and advanced abatement technology products for front-end and back-end semiconductor and photovoltaic manufacturing. As the North American subsidiary of Ebara Corporation's Precision Machinery Group, the company provides critical high-uptime equipment and components, including dry pumps, gauges, and monitoring systems, to support the semiconductor industry.
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