Jobs at Easyship

As an Engineering Manager, you'll lead a backend squad, contributing to code and architecture, ensuring technical quality, collaborating with product managers, and improving engineering practices.

The role involves managing enterprise sales cycles, building relationships with high-value accounts, and providing tailored logistics solutions. The candidate will negotiate complex deals and collaborate with various teams to drive strategic growth.

The role involves managing the full sales cycle for Easyship's largest accounts, building enterprise opportunities, and acting as a trusted advisor to clients, translating their needs into logistics solutions.

Own the fraud, risk, account management, subscription, authentication, authorization, and payment security roadmap. Lead discovery through delivery, prioritize initiatives using ROI and conversion-versus-loss trade-offs, and partner with engineering, data, finance, risk operations, support, and logistics teams. Define metrics for fraud, chargebacks, disputes, false positives, and operational efficiency while improving customer trust, compliance, and profitability.

Own the fraud and risk product roadmap across account management, authentication, subscriptions, enterprise identity, checkout, payment security, and KYC/KYB. Lead discovery through release, prioritize initiatives using ROI and conversion-versus-fraud tradeoffs, and partner with engineering, data, finance, risk operations, support, and logistics teams. Define metrics for fraud, chargebacks, disputes, false positives, and operational efficiency while ensuring compliant, secure customer experiences.

Lead a backend-focused squad as a hands-on Engineering Manager, contributing to Ruby on Rails code, owning technical architecture, driving delivery and engineering best practices, mentoring engineers, and introducing AI-augmented workflows while collaborating cross-functionally.

As a Senior Backend Engineer, you will build and maintain web applications' back-end, scale RESTful APIs, and lead new product development while mentoring junior developers.

Provide multi-channel customer support (live chat, email, phone) for Easyship customers, liaise with couriers and vendors to resolve delivery/technical issues, collect feedback, maintain customer relationships, collaborate with Sales/Product/Operations, and identify process improvements to drive high customer satisfaction.

Provide frontline support via live chat, email, and phone for Easyship customers; liaise with couriers and vendors to resolve delivery and technical issues; collect customer feedback, collaborate with Sales/Product/Operations, and identify process improvements to maintain high customer satisfaction.

Lead activation, retention, and monetization for SMB merchants; define and prioritize growth roadmaps using ROI assessments; manage feature delivery end-to-end; collaborate with design, engineering, data, logistics and warehouse teams; improve warehouse efficiency and profitability; run experiments, measure outcomes, and maintain competitive edge.

Create and edit multi-format content, support end-to-end marketing campaigns across paid, owned, and earned channels, manage social media and SEO/CRO tasks, track performance with analytics tools, and coordinate with Sales, Product, and Design to support launches and events.

Lead growth product initiatives for Easyship's SMB merchants: define problems, prioritize roadmaps using ROI, manage feature delivery end-to-end, run experiments and analytics, collaborate with design, engineering, logistics and warehouse teams, and optimize activation, retention and monetization.

Lead the product strategy and roadmap for shipping insurance, drive engagement, monetization, and retention through data-driven decisions, PRDs, cross-functional collaboration, and performance measurement to deliver scalable B2B/B2C solutions.

Lead strategy and roadmap for shipping insurance products; drive engagement, monetization, pricing, and retention through data-driven decisions, A/B testing, and user research. Collaborate with engineering, design, marketing, and biz-dev; author PRDs and measure success metrics to deliver scalable B2B/B2C solutions.

Manage end-to-end recruitment across regions: source and headhunt candidates, create job descriptions, post roles, screen applications, conduct interviews and reference checks, maintain candidate relationships, handle HR administrative duties (records, reporting, P-File management), and support ad-hoc projects. Hybrid role based in London.

Partner directly with the founder to turn cross-functional data into strategic insight—perform ad-hoc and modelled analysis, write performant SQL, use modern AI tools, define success metrics, and communicate clear commercial recommendations to influence company decisions.

Lead Easyship's data and AI strategy, scale analytics/data engineering/data science teams, enable self-serve analytics, ensure data quality/governance, drive ML initiatives and cross-functional data adoption.

Own Easyship's multi-channel inbound growth engine: plan and optimize SEO/GEO, content, social, email, community and performance programs; build scalable content systems and founder-led channels; leverage AI agents and automation to boost efficiency; and partner with Product and Partnerships to translate features and launches into revenue-driving campaigns.

Lead and coach an enterprise sales team to exceed pipeline and revenue targets for complex eCommerce/logistics deals. Own hiring, onboarding, forecasting, GTM playbook (MEDDIC), cross-functional partnership, data-driven performance diagnosis, and competitive market insight.

As a Technical Support Expert, you will manage client technical issues, providing detailed analysis and resolution while maintaining communication with stakeholders.