Jobs at Easyship

As a Technical Support Expert, you will manage client technical issues, providing detailed analysis and resolution while maintaining communication with stakeholders.

As a Senior Backend Engineer at Easyship, you will architect systems, optimize APIs, mentor developers, and leverage AI tools to enhance coding efficiency.

Operate day-to-day HR, IT support, office and vendor management for the Bengaluru office. Manage onboarding, attendance, leaves, exits, employee records, IT tickets, device setups, SaaS licenses, facilities, supplies, events, travel and vendor invoices to ensure smooth employee experience and operations.

Own the full outbound sales cycle for enterprise e-commerce and marketplace accounts: prospecting, discovery, presenting Easyship's warehousing, fulfilment and shipping solutions (US-focused), managing pipeline and forecasts, closing deals, and coordinating onboarding with Product, Tech, Operations, and Customer Success while using HubSpot and sales enablement tools.

Lead multi-channel inbound and growth marketing to drive demand and revenue. Own SEO/GEO, content, social, email, community, and performance programs; build repeatable content systems; leverage AI agents and automation; activate founder-led channels; partner with Product and Partnerships for go-to-market campaigns.

Own the full sales cycle for eCommerce merchants: qualify leads, run consultative discovery, deliver demos and ROI cases, negotiate terms, close deals, and collaborate with onboarding and customer success to ensure smooth handoffs. Maintain pipeline hygiene, CRM accuracy, forecasts, and stay informed on market and competitor activity.

Monitor operational performance and SLAs using reports and dashboards, analyze failed shipments and data quality issues, provide actionable insights via data visualization, manage stakeholder queries through Zendesk, and communicate status updates to internal teams and a key client to drive fulfillment efficiency.

As an Engineering Manager, you'll lead a backend squad, contributing to code and architecture, ensuring technical quality, collaborating with product managers, and improving engineering practices.

The Sales Manager will lead a team of enterprise Account Executives, driving revenue and performance targeting complex multi-stakeholder deals. Responsibilities include coaching, refining sales processes, conducting forecasts, and hiring new team members.

The role involves managing enterprise sales cycles, building relationships with high-value accounts, and providing tailored logistics solutions. The candidate will negotiate complex deals and collaborate with various teams to drive strategic growth.

The role involves managing the full sales cycle for Easyship's largest accounts, building enterprise opportunities, and acting as a trusted advisor to clients, translating their needs into logistics solutions.

As a Senior Backend Engineer, you will build and maintain web applications' back-end, scale RESTful APIs, and lead new product development while mentoring junior developers.

Lead a backend-focused squad as a hands-on Engineering Manager, contributing to Ruby on Rails code, owning technical architecture, driving delivery and engineering best practices, mentoring engineers, and introducing AI-augmented workflows while collaborating cross-functionally.

Lead activation, retention, and monetization for SMB merchants; define and prioritize growth roadmaps using ROI assessments; manage feature delivery end-to-end; collaborate with design, engineering, data, logistics and warehouse teams; improve warehouse efficiency and profitability; run experiments, measure outcomes, and maintain competitive edge.

Lead growth product initiatives for Easyship's SMB merchants: define problems, prioritize roadmaps using ROI, manage feature delivery end-to-end, run experiments and analytics, collaborate with design, engineering, logistics and warehouse teams, and optimize activation, retention and monetization.

Provide frontline support via live chat, email, and phone for Easyship customers; liaise with couriers and vendors to resolve delivery and technical issues; collect customer feedback, collaborate with Sales/Product/Operations, and identify process improvements to maintain high customer satisfaction.

Lead strategy and roadmap for shipping insurance products; drive engagement, monetization, pricing, and retention through data-driven decisions, A/B testing, and user research. Collaborate with engineering, design, marketing, and biz-dev; author PRDs and measure success metrics to deliver scalable B2B/B2C solutions.

Lead the product strategy and roadmap for shipping insurance, drive engagement, monetization, and retention through data-driven decisions, PRDs, cross-functional collaboration, and performance measurement to deliver scalable B2B/B2C solutions.

Create and edit multi-format content, support end-to-end marketing campaigns across paid, owned, and earned channels, manage social media and SEO/CRO tasks, track performance with analytics tools, and coordinate with Sales, Product, and Design to support launches and events.

Investigate and resolve escalated technical incidents for backend systems, participate in on-call rotations, build automation and tooling, improve logging/monitoring, document resolutions, and collaborate with engineering and product to eliminate root causes and empower L1/L2 teams.