Jobs at Easyship

Analyze business and pricing data to identify statistically significant trends, answer stakeholder questions, and support data-driven decisions across marketing, sales, and product teams. Build KPI reports and visualizations, communicate findings clearly, and maintain documentation for projects and recurring analyses. The role requires statistical knowledge, Excel or Google Sheets proficiency, BI visualization experience, basic-to-intermediate SQL, and SaaS experience.

Own the strategy and roadmap for Finance and Account Management products, including payments, billing, invoicing, reconciliation, account lifecycle, verification, fraud, and risk. Lead two engineering squads, define requirements, prioritize initiatives, measure business outcomes, and partner with Finance, Compliance, Legal, Sales, Customer Experience, Design, and Engineering. Improve payment costs, revenue, conversion, fraud losses, and operational efficiency while mentoring other product managers and advancing AI adoption.

Own the full B2B sales cycle from qualification and discovery through product demonstrations, negotiation, and deal close. Build pipeline through inbound and outbound prospecting, understand merchants’ shipping and fulfillment needs, present ROI-based solutions, achieve sales quotas, maintain accurate CRM forecasts, and collaborate with sales engineering, onboarding, and customer success teams to ensure successful customer handoffs.

Own a portfolio of approximately 100 customers from onboarding through renewal, driving dashboard and API adoption, retention, upsells, and customer value. Resolve technical questions involving integrations, APIs, and webhooks; monitor account health; conduct reviews and webinars; create documentation; and communicate feedback to Product. Build AI-assisted workflows to automate customer success activities while working cross-functionally with Sales, Support, Engineering, and other teams.

Lead enterprise technical implementations from pre-sale discovery and solution design through go-live, volume migration, and handover. Own API architecture, integrations, Statements of Work, scope, milestones, risks, escalations, and customer communications. Partner with sales, solutions developers, product, engineering, CSM, and support teams while troubleshooting API issues and documenting solutions.

Own strategic enterprise customer accounts across onboarding, adoption, renewals, retention, and expansion. Act as a trusted advisor, conduct success reviews, monitor health metrics, mitigate churn, and identify upsell opportunities. Collaborate with Support, Operations, Product, and Sales teams to resolve challenges, improve processes, advocate for customers, and drive measurable business outcomes.

Own strategic enterprise accounts through onboarding, adoption, renewals, retention, and expansion. Serve as a trusted advisor, monitor account health metrics, identify churn risks, lead success reviews, and coordinate with Support, Operations, Product, and Sales. Drive upsell and renewal discussions, improve customer success processes, advocate for client needs, and generate customer advocacy through reviews, case studies, and referrals. This is a full-time onsite role in Bengaluru with UK collaboration hours.

Owns product strategy and roadmaps for finance and account-management squads, covering payments, billing, invoicing, reconciliation, account lifecycle, identity, fraud, and risk. Partners cross-functionally to reduce payment costs, grow revenue, improve onboarding, control losses, and deliver measurable outcomes. Authors PRDs, prioritizes initiatives, uses AI and data in product work, and mentors other product managers.

Lead multi-channel inbound and growth marketing to drive demand and revenue. Own SEO/GEO, content, social, email, community, and performance programs; build repeatable content systems; leverage AI agents and automation; activate founder-led channels; partner with Product and Partnerships for go-to-market campaigns.

The role involves managing enterprise sales cycles, building relationships with high-value accounts, and providing tailored logistics solutions. The candidate will negotiate complex deals and collaborate with various teams to drive strategic growth.

The role involves managing the full sales cycle for Easyship's largest accounts, building enterprise opportunities, and acting as a trusted advisor to clients, translating their needs into logistics solutions.

Provide multi-channel customer support (live chat, email, phone) for Easyship customers, liaise with couriers and vendors to resolve delivery/technical issues, collect feedback, maintain customer relationships, collaborate with Sales/Product/Operations, and identify process improvements to drive high customer satisfaction.

Own Easyship's multi-channel inbound growth engine: plan and optimize SEO/GEO, content, social, email, community and performance programs; build scalable content systems and founder-led channels; leverage AI agents and automation to boost efficiency; and partner with Product and Partnerships to translate features and launches into revenue-driving campaigns.

Lead and coach an enterprise sales team to exceed pipeline and revenue targets for complex eCommerce/logistics deals. Own hiring, onboarding, forecasting, GTM playbook (MEDDIC), cross-functional partnership, data-driven performance diagnosis, and competitive market insight.

As a Technical Support Expert, you will manage client technical issues, providing detailed analysis and resolution while maintaining communication with stakeholders.

Own the full outbound sales cycle for enterprise e-commerce and marketplace accounts: prospecting, discovery, presenting Easyship's warehousing, fulfilment and shipping solutions (US-focused), managing pipeline and forecasts, closing deals, and coordinating onboarding with Product, Tech, Operations, and Customer Success while using HubSpot and sales enablement tools.