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Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Leads Dynatrace’s North America Customer Success organization, including Customer Success leaders, CSMs, and Technical Account Managers. Drives retention, renewals, consumption, adoption, and net revenue retention while serving as an executive sponsor for strategic customers. Builds scalable processes, develops leaders, partners with Sales and Product, uses customer health data to identify risks and growth opportunities, and advocates for customers across the company.
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Supports sales by delivering technical demonstrations, proof-of-concepts, cloud architecture guidance, solution evaluations, and executive presentations. Partners with sales teams, channel partners, customers, product management, consultants, and customer success teams. Troubleshoots technical issues, completes RFIs and RFPs, gathers customer feedback, and evangelizes Dynatrace observability solutions at customer meetings and industry events. Travel may reach 50%.
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Drive enterprise sales growth in Chile and Argentina through new customer acquisition, account expansion, upselling, and cross-selling. Manage 7–10 existing customers and 5–8 prospects, develop territory plans, engage VP and C-level stakeholders, conduct product demonstrations, build partner networks, and coordinate with sales engineering, marketing, legal, and finance to deliver successful Dynatrace implementations.
