Teams at Duda, Inc.

Manage partner marketing strategies for Duda, enabling partners like media agencies to successfully market Duda's SaaS solutions. Collaborate cross-functionally to create enablement materials, support partner events, and analyze performance metrics to drive growth.

Manage a portfolio of agency and SMB customers handling renewals, billing, subscription issues, retention outreach, negotiations, and expansion. Work cross-functionally to resolve disputes, improve playbooks, drive product adoption, and use data to identify risks and opportunities to maximize customer lifetime value.

Provide multilingual technical support via chat, phone, and email; troubleshoot HTML/CSS/JS and API issues; handle escalations; promote product adoption; create knowledge base content; and collaborate with Sales, Product, QA, and Account teams to drive customer success.