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Enterprise Web • Mobile • Professional Services • Software
Own a portfolio of mid-market SaaS customers, driving platform adoption, retention, expansion, and renewal outcomes. Train customers, advise on research design, support qualitative research projects, identify account risks, and develop mitigation plans. Partner with sales, renewals, product, engineering, and research teams to uncover growth opportunities and improve the platform. Travel up to 10% for customer visits, training, relationship building, and feedback gathering.
Enterprise Web • Mobile • Professional Services • Software
Build and ship custom full-stack programs for AI labs and product teams, including capture flows, task logic, data pipelines, validation, redaction, provenance, and delivery across web, mobile, and backend systems. Partner directly with technical customers to scope ambiguous requirements, determine what to reuse or build, ship production code, establish data quality processes, and turn repeatable custom solutions into core platform capabilities.
Enterprise Web • Mobile • Professional Services • Software
Conduct research on AI evaluation, rubrics, benchmarks, human judgment, preference data, and agent performance. Design rigorous experiments, validate measurement frameworks, build evaluation pipelines, and create long-horizon real-user benchmarks. Collaborate with engineers, delivery teams, customers, academics, and external labs, while publishing methods and benchmark findings. The role combines applied statistics, messy human data, research prototyping, technical writing, and deployment of research methods in live customer programs.
