Search the 5 jobs at Drips

Design, develop, deploy, and monitor NLP, AI, and Machine Learning models. Collaborate with teams for seamless integration and scalability. Stay updated with latest AI research and innovations.

The Customer Experience Chatroom Operator is responsible for responding to customer inquiries and providing excellent customer service in a chatroom setting. They must be quick on their feet, empathetic, and able to categorize and respond to customer messages accurately.

As a Chatroom Operator, you will be responsible for responding to inbound messages in our chat room, addressing customer questions and concerns. You must maintain high accuracy in your responses and possess exceptional attention to detail. This is a part-time role with flexible shifts, offering competitive hourly compensation.

The Client Success Analyst is responsible for analyzing and optimizing client campaigns at Drips. They review performance data, identify issues and opportunities, and collaborate with clients and the Client Success Manager to improve campaign outcomes.

The Client Success Manager works with mid-to-large enterprise accounts to drive successful client experience, support renewal and growth, and deliver performance reporting and analysis. Responsibilities include campaign performance strategy, client communication, and revenue forecasting. Required skills include experience as an Enterprise CSM or Project Manager and proficiency in Salesforce, Tableau, and Microsoft Office.