Chatroom Operator

Job Summary:

We are looking to expand our work from home Conversion Improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry high standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer’s response, respond contextually, and categorize it appropriately.

Example:
A user says, “Cant now, werkin”. This would be categorized and handled by clicking the “I’m at work.” button.

You must be able to maintain a 95%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefor your accuracy is of the utmost importance.

Who are we?

We are Drips.com. The founders of conversational texting ® and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers.
In a world where no one answers calls anymore, Drips is answering a real need in the market for companies and their consumers. Learn more about Drips and the problems we are solving in the news below:

Forbes – https://www.forbes.com/sites/c... 
Inc – https://www.inc.com/dakota-sha...
Crain’s Cleveland - http://www.crainscleveland.com...

Compensation: $10.00 - $13.00/hr part-time (up to 28hours/week)
Training: Training is conducted through Zoom, audio and video is required.
Hours: We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 3-5 days/week (Monday-Sunday).
Available Shifts:

• Morning (Start between 8am-10am EST)
• Midday/Afternoon (Start between 11am-2pm EST)
• Evening (Start between 4pm-6pm EST)

Specific Duties, Activities, and Responsibilities:

• Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
• Add relevancy to canned responses. Example: if someone says they are sick you might add in “Sorry to hear that. Should we try you in a week or two? Hope you feel better!”
• Maintain 95% or above accuracy in response handling

Required Skills/Abilities:

• Exceptional attention to detail, high standard of excellence/perfection
• Comfortability on a computer, proficient typing skills (can’t hunt and peck)
• Proficient in emojis (this isn’t a joke, our users use emojis 💩)
• Good grammatical, spelling, and logic skills.
• Exceptional verbal, communication, and written skills.
  
• Reliable and responsible to a designated schedule (unreliability will not be tolerated)
  
• Must have reliable internet/wifi and a computer with up-to-date software.
  

** Must be currently living in the U.S. / are authorized to work in the U.S.