Jobs at dotSolved System Inc.

Develop and support Amazon Connect contact center solutions integrated with Salesforce. Build contact flows, IVR, queues, routing profiles, Lex bots, Contact Lens analytics, and voice or chat routing. Create secure serverless integrations using AWS services, monitor systems, automate infrastructure with IaC tools, troubleshoot production incidents, and optimize performance.

Develop and maintain Salesforce-based clinical trial management solutions using Apex, Lightning Web Components, Visualforce, SOQL, integrations, and Salesforce configuration. Support Cloudbyz CTMS or Veeva Vault Clinical implementations, clinical trial workflows, system integrations, testing, deployments, debugging, data integrity, security, and production support. Collaborate with consultants, analysts, QA teams, and clinical operations stakeholders while following clinical research compliance requirements.

Manage enterprise IT services and cloud implementation projects across ERP, CRM, and cloud platforms. Define scope, schedules, resources, budgets, risks, and deliverables; coordinate distributed teams, consultants, architects, and clients; oversee SLAs, ITIL-based service management, governance, escalations, quality, audits, handoffs, and project closure. Drive process improvement, automation, standardization, and continuous improvement using Lean and Six Sigma principles.

Test Salesforce Data Cloud implementations, Agentforce AI agents, CRM integrations, data pipelines, APIs, security controls, and automated business processes. Develop test strategies, plans, scenarios, and cases; execute functional, regression, integration, system, and UAT testing; validate data quality, agent responses, guardrails, and escalation flows; manage defects and QA documentation; and support release and production validation.

Configure, implement, enhance, and support Oracle Fusion Financials, primarily Accounts Receivable and Advanced Collections. Responsibilities include requirements analysis, functional configuration, invoicing, receipts, cash application, collections, reconciliations, testing, documentation, production support, defect resolution, and collaboration on integrations and reports. The consultant will support implementation, migration, rollout, and end-to-end Order-to-Cash processes while working with business stakeholders and technical teams.

Configure and customize Oracle VBCS applications, including pages, fields, validations, business rules, workflows, and user experiences. Integrate applications with REST APIs, Oracle Integration Cloud, and other Oracle services. Apply security, accessibility, and responsive-design practices; test and deploy changes using VBS tools, Git, and deployment pipelines. Troubleshoot application and integration issues, resolve support requests, and maintain clear technical documentation.

Leads daily data platform operations, including support queue management, ticket prioritization, incident escalation, SLA monitoring, root-cause analysis, stakeholder communication, runbook development, governance support, and operational reporting. The role requires production support experience and familiarity with JIRA, Snowflake, Power BI, Qlik, data warehousing, incident management, and service delivery.

Provides L1/L2 operational support for enterprise data platforms by managing JIRA queues, triaging requests, handling access provisioning, tracking incidents, coordinating issue resolution, maintaining SOPs and knowledge articles, documenting systems, and reporting operational metrics. Supports Snowflake, Power BI, and Qlik environments while participating in incident escalation and stakeholder communications during overlapping US business hours.

Provide functional support for Oracle Fusion Cloud Finance Revenue Management, including incident resolution, revenue recognition, reconciliations, enhancements, integrations, testing, compliance, audits, documentation, training, and stakeholder coordination. Support ASC 606 and IFRS 15 compliance while improving global financial processes and validating quarterly Oracle Cloud releases.

Manage Record to Report activities, including month-end close, journal entry preparation and review, chart of accounts classification, general ledger accounting, and balance sheet reconciliations. Analyze large datasets in Excel and Google Sheets, investigate reconciling items, resolve accounting issues, coordinate with stakeholders, guide team members, and deliver accurate work within quality and turnaround-time expectations.

Lead NetSuite financial functional implementations, support, configuration, customization, integrations, data migration, and business-process alignment. Configure finance modules including PTP, OTC, RTR, Advanced Accounting, Advanced Revenue Management, Multi-Book, Fixed Assets, electronic bill payment, forecasting, budgeting, and SuiteProjects. Conduct gap analysis, develop complex saved searches, coordinate technical teams, manage delivery quality, and prepare testing plans for native and customized NetSuite processes.

Senior ServiceNow Developer responsible for implementing, configuring, supporting, and enhancing ServiceNow HRSD, CSM, and ITSM modules. Duties include production and sandbox support, scripting, workflow automation, reporting, CMDB and Discovery, release testing, security administration, user training, and REST/SOAP/API integrations with tools such as Jira and PagerDuty. The role troubleshoots integration and production issues, manages enterprise ServiceNow environments, and collaborates with business and technical stakeholders.

Own the Salesforce product experience for commercial and medical field teams. Translate cross-functional business needs into platform capabilities, requirements, roadmaps, acceptance criteria, and release plans. Manage prioritization, UAT, deployment readiness, production support, integrations, compliance gates, stakeholder alignment, vendor coordination, training, and go-live activities across Sales Cloud, Marketing Cloud, Service Cloud, and connected enterprise systems.

Administer and support Oracle databases and Oracle E-Business Suite environments, including RAC, Data Guard, performance tuning, RMAN backup and recovery, upgrades, migrations, and cloning. Manage Oracle Cloud Infrastructure resources, database services, cloud migrations, and disaster recovery. Administer Microsoft SQL Server and troubleshoot performance and backup issues. Preferred work includes Exadata optimization, scripting, automation, high availability, and AI-assisted database administration.

Develop and support Salesforce applications using Apex, Lightning Web Components, Visualforce, SOQL/SOSL, and Salesforce configuration features. Build custom functionality, integrations, asynchronous processes, and optimized code within governor limits. Participate in testing, debugging, deployments, production support, code reviews, documentation, and requirement analysis with administrators, consultants, developers, and business stakeholders.

Provide daily support and maintenance for Oracle Fusion Cloud Finance PPM, focusing on Projects Costing and Billing. Troubleshoot user issues and system errors, deliver enhancements, monitor business flows, perform root cause analysis, recommend process improvements, document resolutions and procedures, and communicate effectively with business users and stakeholders.

Leads Oracle-enabled S&OP and demand management process design, including demand and supply reviews, forecasting, governance, requirements, fit-gap analysis, stakeholder facilitation, training, and change management. Partners with business and technical teams to improve planning maturity, forecast accuracy, inventory performance, and executive decision-making. Supports Oracle SCM implementations, enhancements, business cases, ROI analysis, and integrated business planning initiatives.

Build and operate production AI/ML systems, including LLM applications, RAG pipelines, automated model training, APIs, multimodal data pipelines, and MLOps workflows. Deploy and monitor solutions on AWS using SageMaker, Lambda, S3, Glue, EKS, and Bedrock. Implement responsible AI guardrails, data governance, security, CI/CD, model versioning, performance monitoring, and retraining processes.

Provide L2/L3 support and administration for IBM Content Manager, IBM Case Manager, KwikWork, and related ECM platforms. Configure and troubleshoot IBM WebSphere Application Server, execute database queries, and diagnose document management and workflow issues across Windows Server and Linux/Unix environments. Support enterprise migrations, platform upgrades, production issues, and IBM FileNet P8, Content Navigator, or Business Automation Workflow tools.

Design, develop, and deploy advanced NetSuite customizations, integrations, automations, and technical architectures. Lead SuiteScript and SuiteCloud implementations, manage SDF-based deployments and governance, optimize performance, and troubleshoot high-volume transactional systems. Translate functional requirements into technical solutions, advise stakeholders on customization trade-offs, document designs and deployment procedures, review code, and mentor junior developers. Support ERP processes including financials, revenue recognition, taxation, order-to-cash, and procure-to-pay across implementation and managed-service engagements.