The Role
Manage enterprise IT services and cloud implementation projects across ERP, CRM, and cloud platforms. Define scope, schedules, resources, budgets, risks, and deliverables; coordinate distributed teams, consultants, architects, and clients; oversee SLAs, ITIL-based service management, governance, escalations, quality, audits, handoffs, and project closure. Drive process improvement, automation, standardization, and continuous improvement using Lean and Six Sigma principles.
Summary Generated by Built In
Project Manager – IT
Services and Cloud Solutions
- Plan, manage, and deliver multiple managed services and
implementation projects for enterprise clients across ERP, CRM, and
cloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, and
Azure.
- Collaborate with client stakeholders and senior
management to define project scope, objectives, timelines, deliverables,
and resource requirements based on customer needs and Statements of Work
(SOW).
- Manage onshore-offshore delivery teams across
geographically distributed, matrixed environments, overseeing task
execution, daily operations, and service performance to meet or exceed
Service Level Agreements (SLAs).
- Apply ITIL-based practices for managing incidents,
problems, and change requests within the managed services delivery
lifecycle.
- Monitor project progress using tools such as
Smartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks,
budgets, and customer escalations.
- Coordinate solution design and deployment activities by
engaging functional and technical consultants, system architects, and
client business users.
- Drive service improvement, automation, and
standardization of delivery processes, applying Six Sigma and Lean
principles (Kaizen, BIQ, 5S) to improve productivity, quality, and lead
time.
- Conduct regular status calls, delivery reviews, and
governance/steering committee meetings with customers to ensure
transparency, alignment, and satisfaction.
- Ensure compliance with internal quality standards and
support audit processes, manage documentation, knowledge sharing, and
continuous improvement across projects.
- Lead project handovers, post-go-live support planning,
and project closure activities, ensuring knowledge retention and smooth
service transitions.
- Assess business implications at each project phase and
monitor progress against deadlines, quality standards, and cost targets.
Qualifications:
- Bachelor's degree or foreign equivalency in Information
Science or Computer Science, with one year progressive experience as
Project Manager or Project Lead.
- Proficiency in Microsoft Project Plan, JIRA and
Selenium.
Offered Salary: $88,837.00/yr.
Full time, 40 hours /week.
Mail resume to HR,
dotSolved Systems, Inc. at 4900 Hopyard Rd, Suite 285,
Pleasanton, CA 94588 or email resume to [email protected]. Must refer to Job# CAVS2607
Skills Required
- Bachelor's degree or foreign equivalency in Information Science or Computer Science
- One year of progressive experience as a Project Manager or Project Lead
- Proficiency in Microsoft Project Plan
- Proficiency in JIRA
- Proficiency in Selenium
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The Company
What We Do
dotSolved, headquartered in Silicon Valley, provides business process automation, modern application engineering, and cloud infrastructure services. It helps small, medium, and large enterprises pursue digital transformation by defining, automating, and optimizing complex processes and engineering data- and analytics-driven applications. The company serves sectors including technology, energy, manufacturing, financial services, media, communications, retail, healthcare, and education, with experience in Big Data, ERP, and supply chain.
