The Role
Senior ServiceNow Developer responsible for implementing, configuring, supporting, and enhancing ServiceNow HRSD, CSM, and ITSM modules. Duties include production and sandbox support, scripting, workflow automation, reporting, CMDB and Discovery, release testing, security administration, user training, and REST/SOAP/API integrations with tools such as Jira and PagerDuty. The role troubleshoots integration and production issues, manages enterprise ServiceNow environments, and collaborates with business and technical stakeholders.
Summary Generated by Built In
Position: Sr.
ServiceNow Developer
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:
- Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)
- Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
- Support ServiceNow Application Users
- ServiceNow system support including Production and Sandbox environments
- Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
- ITSM, CSM, HRSD, Portal, Automation
- Reports and Dashboard
- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
- ServiceNow Release upgrade testing
- ServiceNow Application security administration
- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
- Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.
- Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.
- Hands-on experience with CMDB and Discovery.
- Strong experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.
- Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.
- Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.
- Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
- Experience supporting enterprise ServiceNow environments with minimal supervision.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to work directly with business and technical stakeholders.
- Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.
Skills Required
- 8+ years of experience with ServiceNow modules
- Experience with ServiceNow HRSD, CSM, and ITSM
- Multiple end-to-end, full lifecycle implementations of CSM, ITSM, and HRSD
- Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support
- Experience with ServiceNow integrations, including Jira and PagerDuty
- Hands-on experience with CMDB and Discovery
- Strong JavaScript and ServiceNow scripting experience
- Experience with Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
- Ability to design, build, troubleshoot, and support REST, SOAP, and API-based integrations
- Experience troubleshooting integration failures, data synchronization, authentication, connectivity, and production incidents
- Strong understanding of Incident, Problem, Change, Request, and Service Catalog ITSM processes
- Experience supporting enterprise ServiceNow environments with minimal supervision
- Strong troubleshooting and problem-solving skills
- Good communication skills and ability to work with business and technical stakeholders
- Willingness to take ownership of existing and upcoming integrations
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The Company
What We Do
dotSolved, headquartered in Silicon Valley, provides business process automation, modern application engineering, and cloud infrastructure services. It helps small, medium, and large enterprises pursue digital transformation by defining, automating, and optimizing complex processes and engineering data- and analytics-driven applications. The company serves sectors including technology, energy, manufacturing, financial services, media, communications, retail, healthcare, and education, with experience in Big Data, ERP, and supply chain.
