Teams at dotSolved System Inc.

Develop and support Amazon Connect contact center solutions integrated with Salesforce. Build contact flows, IVR, queues, routing profiles, Lex bots, Contact Lens analytics, and voice or chat routing. Create secure serverless integrations using AWS services, monitor systems, automate infrastructure with IaC tools, troubleshoot production incidents, and optimize performance.

Develop and maintain Salesforce-based clinical trial management solutions using Apex, Lightning Web Components, Visualforce, SOQL, integrations, and Salesforce configuration. Support Cloudbyz CTMS or Veeva Vault Clinical implementations, clinical trial workflows, system integrations, testing, deployments, debugging, data integrity, security, and production support. Collaborate with consultants, analysts, QA teams, and clinical operations stakeholders while following clinical research compliance requirements.

Manage enterprise IT services and cloud implementation projects across ERP, CRM, and cloud platforms. Define scope, schedules, resources, budgets, risks, and deliverables; coordinate distributed teams, consultants, architects, and clients; oversee SLAs, ITIL-based service management, governance, escalations, quality, audits, handoffs, and project closure. Drive process improvement, automation, standardization, and continuous improvement using Lean and Six Sigma principles.