Jobs at dLocal

Manage and grow strategic global client accounts, build executive relationships, and drive revenue through upselling and cross-selling. Lead and develop a high-performing account management team, collaborate cross-functionally on solution delivery, and provide regional market expertise. Represent the company at industry events, develop strategic partnerships, and contribute to growth-oriented operational strategies.

Monitors payment industry metrics, identifies anomalies, troubleshoots issues, and escalates incidents to prevent operational disruption. Manages customer tickets and questions, coordinates internal follow-up to meet SLAs, generates reports, and improves support processes. The role requires proactive problem-solving, analytical thinking, fluent English, weekend availability, and Tuesday-to-Saturday work from 7 a.m. to 4 p.m.

Lead dLocal’s Malaysia strategy and partnerships to enable local payment processing for international merchants. Responsibilities include developing relationships with banks and acquirers, negotiating commercial agreements, coordinating integrations with internal teams, optimizing payment performance, monitoring regulatory requirements, supporting merchants and products, and engaging local legal, accounting, tax, and regulatory stakeholders.

Manage global People Operations across multiple countries, including payroll inputs and audits, employee service inquiries, financial reporting, labor documentation, statutory compliance, audits, regional operational requirements, and employee offboarding. Partner with legal teams and People Business Partners on disciplinary actions, performance improvement plans, claims, and labor matters while maintaining accurate, compliant, and efficient processes.

Provide technical leadership for agentic and LLM-based AI initiatives from problem definition through production. Design architectures involving orchestration, retrieval, tool use, state management, and external integrations. Establish evaluation, testing, observability, reliability, security, governance, and cost-management practices. Lead cross-functional initiatives, define reusable engineering standards, mentor engineers and technical leads, and communicate technical decisions to business and engineering stakeholders.

Supports risk-based compliance monitoring reviews, identifies control weaknesses, tracks remediation, conducts root cause and thematic analysis, maintains audit-ready records, and prepares regulatory reports and submissions. The role also helps improve compliance methodologies, testing scripts, internal policies, and regulatory alignment across a global fintech environment.

Oversee high-risk transactional flows, financial controls, FX reconciliations, merchant settlements, and operational assurance across regional markets. The role drives process standardization, automation, root-cause analysis, corrective actions, risk monitoring, and executive reporting. It partners with Finance, Treasury, Product, Engineering, Data, Compliance, and Commercial teams to improve operational resilience, governance, and financial accuracy through SQL, BI tools, AI, and automated dashboards.

Define and govern enterprise data architecture across batch, streaming, lakehouse, warehouse, and operational workloads. Lead data-mesh adoption, data products, semantic models, governance, quality, lineage, security, and observability. Architect real-time event-processing platforms using Kafka, Kinesis, Flink, Spark, and Databricks, while guiding cloud data platforms and MLOps capabilities across AWS and GCP. Advise architects and domain teams, lead RFCs and design reviews, resolve critical architectural issues, and mentor data and engineering professionals.

The Senior Account Manager will manage a portfolio of global clients, build relationships, identify upselling opportunities, and drive revenue growth. Responsibilities include collaborating with internal teams and representing the company at industry events.

Provides business-facing legal counsel on complex commercial contracts, including drafting, negotiation, vendor agreements, NDAs, DPAs, partnerships, and amendments. Partners with commercial, product, finance, risk, compliance, and information security teams on cross-border transactions, privacy, payments regulations, AML, sanctions, and consumer protection. Maintains contract templates and playbooks while delivering pragmatic, risk-based guidance in a global fintech environment.

Staff AI Engineer in dLocal’s AI Lab responsible for scouting, prototyping, benchmarking, and evaluating emerging AI technologies. Builds evaluation harnesses and experimental systems for LLMs, agents, retrieval, and orchestration; assesses quality, cost, latency, security, and reliability; and produces adoption recommendations. Defines guardrails and readiness guidance, coordinates production hand-offs, supports governance, mentors engineers, and communicates findings to technical and non-technical stakeholders.

Sell payment solutions to cross-border e-commerce merchants and payment service providers across APAC. Generate new business, build strategic partnerships, negotiate and close contracts, expand existing accounts, and develop regional sales opportunities. The role also involves managing growth strategies, coordinating cross-functional teams, attending industry events, maintaining professional networks, and serving as a regional expert. Candidates need strong sales, negotiation, communication, market knowledge, English fluency, and willingness to travel.

Manage payment-operation incidents across assigned markets, coordinating processors, acquirers, internal teams, and merchants to restore services. Investigate transaction and settlement discrepancies, oversee payment-method shutdowns, support go-lives and credential requests, perform payment testing, maintain error-code mappings, and keep operational documentation current. The role requires clear communication under pressure, strong ticket and evidence management, operational-data analysis, reconciliation knowledge, and familiarity with payment ecosystems and support tools.

Manage and grow a portfolio of global client accounts, maintaining relationships, coordinating solutions, identifying upsell and cross-sell opportunities, monitoring performance, and supporting retention and revenue growth. The role involves collaborating with Sales, Partnerships, and internal teams, leading client meetings and business reviews, analyzing account results, and developing payments-industry expertise. International travel may be required.

Drive operational strategy and scalability in Turkey: analyze processes, define KPIs, manage partners/acquirers, lead cross-functional projects, ensure regulatory compliance, mitigate risks, and support sales/ops as regional expert.

The Account Manager oversees client accounts, implements growth strategies, identifies new sales opportunities, and maintains relationships with global merchants.

Run end-to-end recruitment for junior to mid roles across APAC, manage onboarding/offboarding logistics, maintain ATS/HRIS data and reports, identify automation opportunities, and support office management and team engagement activities.

Lead the architecture, development, optimization, and maintenance of scalable Java applications supporting payment routing, fraud prevention, and anomaly detection. Collaborate with technology and product leaders, conduct performance testing, troubleshoot bottlenecks, review code, produce system reports, and ensure application quality, scalability, and maintainability.

Manage and grow a portfolio of global client accounts, build long-term relationships, identify upsell/cross-sell opportunities, collaborate with internal teams to deliver solutions, represent the company at events, and contribute to growth strategies.

Design, develop, and lead the architecture of scalable Java applications supporting payment routing, fraud prevention, and anomaly detection. Optimize performance, troubleshoot bottlenecks, conduct system and validation testing, produce performance reports, and perform code reviews. Collaborate with technology leaders and product teams to translate business goals into robust technical solutions while improving platform scalability, maintainability, and reliability.