The Data & Quality Management Lead's main objective is to lead a team of professional whoswhose objective is to ensure policy migration data quality issues are identified, remediated, and QA'd prior to be moved to the target platform. Additionally, this team will be expanding its impact to support QA testing throughout the migration and decommissioning initiativiesinitiatives.
Secondarily, partnering with others on maintaining Migration data cleanup activities and coordinating with different stakeholders. The Data & Quality Management Lead will support the other team members and serve as the primary link between MassMutual's US/Romania and any third partner.
The Data & Quality Management Lead day-to-day responsibilities include researching data from documents, coordinating with team members and communicating errors to appropriate parties, researching/finding data issues, working with internal resources to resolve issues, analyzing the data files, recording, and maintaining any errors and correcting.
The Data & Quality Management Lead will work with partners at all levels of the organization to support accurate, proper data exchanges within the organization. assist with any testing to observe and interpret data received and offer updates to their stakeholders, typically a departmental head.
Responsibilities:
- Responsible for overseeing and directing team activities to achieve organizational goals, focusing on planning, organizing, leading, and controlling
- Structuring the team, assigning tasks, and ensuring resources are available to achieve goals
- Monitor daily workflow including resolving errors
- Log issue in JIRA and assigned to the concerned person and monitor accordingly
- Tracking progress, evaluating performance, and taking corrective action when needed
- Escalates urgent problems requiring more in-depth analysis to appropriate Project Manager/Developer
- Lead and mentor a team of data management professionals, providing guidance, support, and training. Foster a culture of continuous improvement and innovation within the team.
- Work closely with data teams, analysts, IT teams, and business units to understand data needs and requirements. Facilitate effective communication and collaboration across departments.
- Strong interpersonal and leadership skills. Ability to build and maintain effective working relationships with stakeholders.
- Conduct performance reviews, providing feedback, and addressing performance issues.
- Making timely and informed decisions that align with organizational goals.
- Addressing conflicts within the team and fostering a positive work environment.
- Partner with migration leads to determining opportunities to support testing throughout migrations and decommission testing activities
- Act as a coach to the team, upskilling their quality assurance skills and activity seeking and providing training knowledge transfer and training opportunities.
Required Qualifications:
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) best practices.
- Ability to work in a fast paced, deadline driven environment.
- 8+ years of related experience in Data Management including 5+ years In Team and people management.
- 4+ years acting as a QA Manager or related experience
- Excellent analytical and creative problem-solving skills
- Strong written and oral communication skills; able to effectively present complex, technical information clearly.
- Excellent time management, organizational, and prioritization skills
- Able to work independently and with the team in complex and ambiguous environments and situations with little supervision.
- Knowledge of JIRA/Confluence/Microsoft Excel.
Preferred Qualifications:
- Graduate (BCom, BA, MBA, BTech) in any fields
- Good understanding of US Insurance, Preferably Life, DI, and Annuity
- Knowledge of Microsoft Office Suite
- Knowledge of Salesforce/Polaris CRM software.
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What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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