Jobs at Diptyque

Executes localized luxury retail marketing across Hong Kong and Macao, including retail activations, promotions, CRM campaigns, digital media, e-commerce launches, visual merchandising, performance analytics, competitor research, procurement, and agency coordination. The role translates global brand strategies into omnichannel campaigns, monitors commercial results, supports store teams, and collaborates with internal and external stakeholders to drive brand growth.

Manages day-to-day operations across nine retail stores in Hong Kong and Macao. Responsibilities include store standards, openings, inventory replenishment, fulfilment, administration, compliance, facilities, vendor coordination, reporting, KPI analysis, finance processes, and people support. The role partners with Store Managers, Head Office teams, landlords, vendors, and logistics to resolve issues, improve SOPs, maintain accurate records, and support retail performance.

Supports and improves core business applications across retail, e-commerce, finance, and supply chain operations. Responsibilities include ERP, POS, EDI, and WMS support; incident triage; vendor coordination; interface monitoring; data reconciliation; master data updates; testing; documentation; and project execution support. The role investigates recurring issues, coordinates enhancements and deployments, supports users, and drives process improvements and system reliability.

Builds and analyzes sales, product performance, productivity, budget, forecast, market share, and KPI reports for wholesale and retail channels. The role monitors commercial performance, develops business recommendations, manages BI and POS tools, documents reporting procedures, supports business reviews, and leads performance-related projects. It partners with sales leadership and requires strong analytical, financial, communication, presentation, Excel, and organizational skills.

Lead the FP&A function, including budgeting, forecasting, monthly closing, quarterly reforecasting, financial modeling, variance analysis, margin and inventory analysis, Opex and Capex oversight, KPI development, and strategic decision support. The role manages three FP&A managers, improves ERP and financial processes, ensures controls and policy compliance, partners with cross-functional teams and France headquarters, and supports executive planning and profitable growth.

The Demand Planner develops monthly consensus forecasts, analyzes sales trends and demand drivers, maintains AGR forecasting data, and monitors forecast accuracy. The role manages weekly retail orders, product launch and channel allocations, non-saleable inventory forecasts, excess and obsolete inventory reduction, and performance reporting. It partners with Sales, Marketing, Operations, Finance, and the France-based demand planning team to improve product availability and business decisions.

Oversee HR operations across a designated retail and wholesale region. Responsibilities include employee relations, workforce planning, performance management, policy compliance, onboarding, offboarding, exit interviews, manager coaching, talent retention, and support for HR initiatives. The role partners with regional leaders, supports retail leadership recruitment, guides office operations, conducts store visits, and helps implement performance reviews and policy changes during an approximately six-month contract.

Drive regional sales performance, business development, retailer partnerships, team recruitment and development, product education, visual merchandising, and elevated luxury client experiences across the Pacific Northwest. Execute strategic sales plans, trainings, events, new store launches, and operational standards while providing market insights and managing travel and expense budgets.

Lead Diptyque Americas’ end-to-end supply chain operations, including demand and supply planning, retail distribution, logistics, inventory management, 3PL relationships, transportation, warehousing, budgeting, reporting, and sustainability initiatives. The role oversees supply chain optimization, technology improvements, KPI performance, and a six-person team across the USA, Canada, and LATAM while partnering with global and local stakeholders.