Jobs at Diptyque

Serve Diptyque customers at Harrods by delivering exceptional luxury beauty and fragrance experiences, achieving sales KPIs, maintaining customer records, supporting visual merchandising and events, and keeping the counter and back-of-house areas to a high standard. The role requires product knowledge, strong customer service, sales performance, flexibility across London locations, and compliance with company and host-store policies.

Supports and improves core business applications across retail, e-commerce, finance, and supply chain operations. Responsibilities include ERP, POS, EDI, and WMS support; incident triage; vendor coordination; interface monitoring; data reconciliation; master data updates; testing; documentation; and project execution support. The role investigates recurring issues, coordinates enhancements and deployments, supports users, and drives process improvements and system reliability.

Maximize retail sales, achieve store KPIs, build customer relationships, provide luxury customer service, maintain product and brand knowledge, support visual merchandising, assist with events and reporting, and uphold store presentation and company policies.

Provides customer service and fragrance product sales at Diptyque retail stores in Tokyo and Kanagawa. Responsibilities include register operation, inventory management, customer records, stocktaking, and other store operations. The role requires working at least three days per week, including weekends and holidays, on a rotating shift schedule.

Leads Japan’s local IT operations, including infrastructure, user support, equipment lifecycle, vendor management, budgets, security, compliance, and global initiative deployment. Coordinates local IT projects, gathers requirements, manages risks and stakeholders, and maintains project documentation. Serves as the liaison between Japan business users, regional teams, global IT, Finance, and the CIO while supporting technology strategy and business growth.

Supports the Counter Manager in driving sales KPIs, coaching team members, delivering luxury customer service, executing product launches and events, managing stock and cash procedures, maintaining counter standards, completing reports, and overseeing store operations in the manager’s absence.

Builds and analyzes sales, product performance, productivity, budget, forecast, market share, and KPI reports for wholesale and retail channels. The role monitors commercial performance, develops business recommendations, manages BI and POS tools, documents reporting procedures, supports business reviews, and leads performance-related projects. It partners with sales leadership and requires strong analytical, financial, communication, presentation, Excel, and organizational skills.

Supervise luxury retail store sales and operations, support store management, lead and motivate team members, deliver sales and customer-experience KPIs, serve VIP clients, maintain product knowledge, oversee cash handling, inventory, stockroom organization, loss prevention, visual merchandising, store maintenance, opening and closing procedures, and emergency response.

Owns day-to-day HR operations for Hong Kong and Macao, including compensation and benefits, payroll, HRIS administration, people analytics, recruitment, onboarding, offboarding, employee relations, performance cycles, engagement, office administration, and HR projects. The role independently manages Workday data, statutory payroll compliance, reconciliations, reporting, employee records, and coordination with Paris headquarters and Greater China talent initiatives.

Lead the FP&A function, including budgeting, forecasting, monthly closing, quarterly reforecasting, financial modeling, variance analysis, margin and inventory analysis, Opex and Capex oversight, KPI development, and strategic decision support. The role manages three FP&A managers, improves ERP and financial processes, ensures controls and policy compliance, partners with cross-functional teams and France headquarters, and supports executive planning and profitable growth.

The Demand Planner develops monthly consensus forecasts, analyzes sales trends and demand drivers, maintains AGR forecasting data, and monitors forecast accuracy. The role manages weekly retail orders, product launch and channel allocations, non-saleable inventory forecasts, excess and obsolete inventory reduction, and performance reporting. It partners with Sales, Marketing, Operations, Finance, and the France-based demand planning team to improve product availability and business decisions.

Maximize retail sales and build strong customer relationships as a Diptyque luxury brand ambassador. Responsibilities include meeting sales and CRM KPIs, providing exceptional customer service, maintaining product knowledge, supporting in-store and off-site events, recording customer contacts, assisting with visual merchandising and gift wrapping, maintaining counter standards, following cash-handling procedures, and supporting the Counter Manager. The role requires fragrance, beauty, or luxury retail experience, sales ability, strong communication, grooming, flexibility, and weekend availability.

Oversee HR operations across a designated retail and wholesale region. Responsibilities include employee relations, workforce planning, performance management, policy compliance, onboarding, offboarding, exit interviews, manager coaching, talent retention, and support for HR initiatives. The role partners with regional leaders, supports retail leadership recruitment, guides office operations, conducts store visits, and helps implement performance reviews and policy changes during an approximately six-month contract.

Drive regional sales performance, business development, retailer partnerships, team recruitment and development, product education, visual merchandising, and elevated luxury client experiences across the Pacific Northwest. Execute strategic sales plans, trainings, events, new store launches, and operational standards while providing market insights and managing travel and expense budgets.

Leads Diptyque Japan’s training strategy, product knowledge, retail excellence, onboarding, field coaching, and luxury service development. Localizes global training materials for the Japanese market, coaches retail teams and managers, analyzes training and client experience data, manages budgets, and leads the local Training team. Partners with Marketing, Retail, and other stakeholders to improve client experiences and ensure consistent brand standards across boutiques.

Deliver sales KPIs in a temporary luxury fragrance and beauty pop-up, provide exceptional customer service, maintain product knowledge, record customer contacts, support reporting and store operations, follow cash-handling and company policies, and assist the Store Manager as needed. Flexible full-time availability, including weekends and occasional training at other London locations, is required.

Supports the Counter Manager in delivering sales KPIs, motivating and coaching team members, managing launches and events, maintaining luxury customer service standards, monitoring inventory, completing reporting, and following host-store cash handling, safety, security, and operational procedures. Assumes full counter accountability during the manager’s absence and represents Diptyque as a luxury brand ambassador.

Lead Diptyque Americas’ end-to-end supply chain operations, including demand and supply planning, retail distribution, logistics, inventory management, 3PL relationships, transportation, warehousing, budgeting, reporting, and sustainability initiatives. The role oversees supply chain optimization, technology improvements, KPI performance, and a six-person team across the USA, Canada, and LATAM while partnering with global and local stakeholders.

Deliver sales KPIs in a luxury fragrance and beauty retail counter, provide exceptional customer service, maintain product and trend knowledge, support events and visual merchandising, manage customer records, uphold counter standards, follow cash-handling procedures, and assist the Counter Manager. The role is based at Bluewater John Lewis, requires Sunday work, flexibility for Saturdays and other London locations, and may involve full-time hours.