Diptyque Jobs

Director of Operations

Diptyque

Director of Operations

Posted 2 Days Ago

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New York, NY, USA

In-Office

190K-220K Annually

Expert/Leader

Beauty • Retail

The Role

Lead Diptyque Americas’ end-to-end supply chain operations, including demand and supply planning, retail distribution, logistics, inventory management, 3PL relationships, transportation, warehousing, budgeting, reporting, and sustainability initiatives. The role oversees supply chain optimization, technology improvements, KPI performance, and a six-person team across the USA, Canada, and LATAM while partnering with global and local stakeholders.

Summary Generated by Built In

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Overview

As Director of Operations for Diptyque Americas (USA, Canada and LATAM), you will be responsible for supporting the brand’s growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams, as well as 3PL and Global Operationsteams. You will be accountable for the key logistics KPI’s as well as the financial logistics budget.

The Director of Operations will lead and develop a high performing team of professionals – setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration.

The Director of Operations will seek constant optimization and will foster collaboration with all stakeholders.

This position is based in our NYC office reporting to CFO/COO.

Missions and responsibilities-

Demand and Supply Planning

• Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning

• Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Retail, Retaillers, Travel Retail and Distributors), animating the process with all stakeholders (sales, marketing and finance) ensuring continuous improvement in the forecast accuracy

• Supervise purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and lowcarbon footprint.

• Monitor Americas Stock (in warehouse and stores)

• Develop and maintain seamless relationships with HQ teams.

• Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes.

• Identify demand forecast risks and develop effective mitigation plans.

• Assist in developing annual budgets and cost-effectiveness initiatives.

Logistics (Transport and Warehouse)

• Design logistics blueprint to support ambitious brand growth and drive efficiency(identify and assess the best 3PL partners, transport partners, etc.)

• Work closely with local partners and the Global Logistics team to optimize costs for inbound and outbound flows

• Lead and manage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains

• Manage and monitor annual Logistic Budget, Reforecast and Closing.

• Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives, in collaboration with Diptyque teams, customers and suppliers.

Systems and reports

• Continue to improve the IT solutions to support the business and improve process efficiencies.

• Optimize Business Intelligence and reporting solutions to support decision-making

Team management and development

• Manage, Develop, Empower and Retain a team of 3 directs and 6 in total.

• Adapt ways of working to support Diptyque growth and ambitions

Key Success factors

• Develop strategic vision while remaining hand on

• Business driven, self-starter and proactive

• Solution driven mindset

• Ability to drive change management

The successful candidate will:

• Deep and proven experience (10+ years) working in businesses requiring an exceptionally high level of business and financial acumen. Understanding of the drivers for cost control and inventory management.

• Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals

• A leader who has played a key leadership role in growing a supply chain organization(from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency

• Have End-to-end supply chain leadership experience at companies of scale and known for having best-in-class operations

• Experience scaling up supply chain operations on a local level

• Experience in working with international environment

• Passion for finding and implementing sustainable supply chain solutions

Salary Range: $190,000 - $220,000

Bonus: 20%

Diptyque is committed to diversity in all its forms and considers each application carefully.

Skills Required

10+ years of experience working in businesses requiring strong business and financial acumen
Understanding of cost-control and inventory-management drivers
Experience attracting, developing, motivating, retaining, and leading high-performing teams
Leadership experience growing a supply chain organization from demand planning through logistics
Experience implementing operational excellence, process improvement, and technology enhancement initiatives
End-to-end supply chain leadership experience at companies of scale
Experience scaling supply chain operations locally
Experience working in an international environment
Experience implementing sustainable supply chain solutions

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The Company

1,158 Employees

Year Founded: 1961

What We Do

Diptyque Paris is a French fragrance maison creating personal and home fragrances, scented candles, body care, and decorative objects. Its product universe combines distinctive scents with refined design and artisanal craftsmanship spanning perfumes, candles, skincare, soaps, and home décor. The company sells through boutiques and online channels and promotes refill, recycling, repair, reuse, and more responsible production practices across its collections.