Teams at Diptyque

Executes localized luxury retail marketing across Hong Kong and Macao, including retail activations, promotions, CRM campaigns, digital media, e-commerce launches, visual merchandising, performance analytics, competitor research, procurement, and agency coordination. The role translates global brand strategies into omnichannel campaigns, monitors commercial results, supports store teams, and collaborates with internal and external stakeholders to drive brand growth.

Manages day-to-day operations across nine retail stores in Hong Kong and Macao. Responsibilities include store standards, openings, inventory replenishment, fulfilment, administration, compliance, facilities, vendor coordination, reporting, KPI analysis, finance processes, and people support. The role partners with Store Managers, Head Office teams, landlords, vendors, and logistics to resolve issues, improve SOPs, maintain accurate records, and support retail performance.

Supports and improves core business applications across retail, e-commerce, finance, and supply chain operations. Responsibilities include ERP, POS, EDI, and WMS support; incident triage; vendor coordination; interface monitoring; data reconciliation; master data updates; testing; documentation; and project execution support. The role investigates recurring issues, coordinates enhancements and deployments, supports users, and drives process improvements and system reliability.