Definitive Healthcare Company Culture

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Definitive Healthcare

Framingham, Massachusetts, USA

Total Offices: 3

900 Total Employees

Year Founded: 2011

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Data + Analytics 6 Sales 6 Cybersecurity + IT 3 HR + Recruiting 2 Operations 2 Customer Success 2 Developer + Engineer 1 Project Mgmt 1

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There’s more than one definition of “growth” at Definitive Healthcare. While opportunities for professional growth abound as the healthcare analytics product transforms, the kind of growth that is perhaps most visible is team expansion: Within the last year, the company formed a 10-person sales enablement and operations department to support 100-plus new full-time sales employees. “This spirit of innovation has fueled our hypergrowth,” said one team member.

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At a glance

NINE GUIDING PRINCIPLES

Including team-first, problem solvers, decisive, scrappy, and honorable.

DEFINITIVECARES

Employees donated 3,372 volunteer hours to 41 organizations in 2019.

LEADING THE WAY

First-time managers trained through LEAD (Leading Effectively at Definitive).

DEI AT DHC

Employee resource groups include WE@DHC, BIPOC@DHC and Out@DHC.

Featured employees

People Power

Leading with a growth mindset

“People are our most important asset,” VP of Sales Development Mary Brook Delano said. “We are committed to creating and collaborating with a high-performing, opportunity-driven team.” As Delano supports her team’s development, she finds a growth mindset to be the most valuable tool for her ambitious colleagues. In order to support that growth, Definitive offers a company-wide development program called “Elevate” to especially serve young professionals. Among other initiatives, the program supports Delano’s sales team’s focus on helping SDRs reach their first sales executive role.

Mary Brook Delano

Senior Vice President of Sales

I am excited about our culture and team growth. Our three goals are to hit our targets, hire rockstars and have fun!

Forging New Paths

Taking advantage of growth opportunities

Jennie Li

Senior Customer Marketing Manager

Five years ago, Li walked into her manager’s office and told him she was looking to grow into a different role within the company. Together, they identified a path that made sense for her skill set to move out of customer success. Through LEAD, she was able to define a position for herself as part of the business’s sales and service operations team. And then in 2022 moved into a newly created customer marketing team.

Definitive gave me space to execute my ideas and provided support and resources when I needed them.

Prioritizing Individuality

Fitting in by standing out

Diversity and inclusion efforts have always been a part of Definitive Healthcare’s culture. But more recently, they were formalized. Agrawal, who is part of Out@DHC, the organization’s employee resource group for LGBTQIA+ employees, said that they have joined forces with their women empowerment (WE@DHC) and BIPOC@DHC groups to ensure that hiring, development and employee experiences are equitable across the board.

Ayush Agrawal

Senior Director of Digital Marketing & Operations

From my very first interaction with the HR team to my daily interactions with different departments, I've felt happy and humbled to be part of the Definitive Healthcare family.

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Definitive Healthcare

IT Support Engineer

Yesterday

Bengaluru, Karnataka, IND

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Hybrid

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Healthtech • Software

The IT Support Engineer will provide high-quality customer support, manage support requests, perform root cause analysis, and resolve technology issues across multiple operating systems. Additional responsibilities include onboarding/offboarding, managing IT projects, and overseeing hosted solutions such as M365 and Azure AD.

Definitive Healthcare

Senior Associate - Internal Controls

3 Days Ago

Framingham, MA, USA

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Healthtech • Software

The Senior Associate in Internal Controls & Special Projects will monitor risk, recommend and test controls, and execute special projects related to financial reporting and security. Responsibilities include managing the SOX evaluation process, conducting audits, and providing recommendations to improve departmental efficiency and control environments.

Definitive Healthcare

Senior Customer Success Manager

3 Days Ago

Framingham, MA, USA

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Healthtech • Software

The Senior Customer Success Manager at Definitive Healthcare drives product adoption, engagement, and retention, working closely with Account Executives. This role includes fostering senior-level business relationships, overseeing deliverables, managing client issues, and ensuring customers realize the value of solutions offered.

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