We are searching for a reliable and motivated individual to join our Global Definitive Healthcare Customer Financial Services Team. This individual will support the order to cash process which includes booking sales orders, invoicing clients, cash applications, and following up with our internal sales teams and external clients to resolve delinquent invoices and collection issues. You will be co-ordinating with the Accounts Receivable Manager and Director of Revenue for day-to-day tasks. The ideal candidate should demonstrate proficiency and understanding of the accounts receivable process, an understanding of US GAAP accounting, and SOX compliance.
Functions & Responsibilities
• Review customer contracts for new, upsell, and renewal clients to ensure completeness and accuracy and resolve any irregularities or inquiries with the appropriate departments.
• Book sales orders in accordance with the contract terms.
• Prepare, review, and issue customer invoices in a timely fashion.
• Make collection calls and reach out via email to clients to resolve delinquent accounts.
• Research and resolve billing issues when they arise.
• Interact with the internal Sales and Customer Success teams and our external customers.
• Process customer documents to facilitate payments (vendor forms, W-9, etc.)
• Apply cash receipts to customer accounts.
• Process customer credit card payments.
• Support various special projects as required.
• Complying with all ISO 27001 policy and driving the team to 100% compliance.
Qualification/Requirements-
- Bachelor's degree or master's degree in accounting, business finance, or a related field.
- 3-5 years of experience in a mid-sized company.
- Strong analytical, organizational, and communication skills
- Comfortable making telephone calls to customers (collections experience preferred).
- Willingness to work from Monday through Friday, timing IST 2:00 p.m. to 11:00 p.m.
- Proficient in Excel
Skills Required
- Bachelor's or Master's degree in accounting, business finance, or related field.
- 3-5 years of accounts receivable or related experience in a mid-sized company.
- Proficiency with Excel.
- Understanding of US GAAP accounting and SOX compliance.
- Comfortable making telephone calls to customers.
- Collections experience.
- Willingness to work Monday–Friday, IST 2:00 p.m. to 11:00 p.m.
- Ability to comply with ISO 27001 policy and drive team compliance.
Definitive Healthcare Compensation & Benefits Highlights
-
Healthcare Strength — Employee-only medical premiums are paid in full in the U.S., with multiple plan options and HSA/FSA access. Health coverage is described as strong alongside wellness resources.
-
Leave & Time Off Breadth — Unlimited PTO is provided, with encouraged summer half‑day Fridays in the U.S. Time‑off options cover both open‑ended vacation and seasonal flexibility.
-
Parental & Family Support — Paid parental leave has been expanded, alongside family medical leave, fertility benefits, and access to a mother’s room. Affinity groups for working parents provide additional community support.
Definitive Healthcare Insights
What We Do
We’re a healthcare technology company that provides industry-leading intelligence on the healthcare provider market. Why do we do it? Because understanding provider landscapes, identifying opportunities, and reaching the right points of contact can be difficult to do in a constantly changing market. But it doesn’t have to be. Our comprehensive data platform reduces market complexity and streamlines physician and facility insights. Our experienced team is here to help your organization turn those insights into acceleration—whether it’s advancing your go-to-market strategy or closing a new deal. We make healthcare actionable and accessible for our industry partners. How do we do it? We collect proprietary research, secondary research, and third-party data and organize all of this into a searchable, user-friendly platform. Since 2011, we’ve partnered with 9 of the top 10 pharmaceutical, biotechnology, and medical device companies. In that same period, we’ve also partnered with 7 of the top 10 healthcare IT firms and over 2,500 of the top healthcare providers, healthcare staffing companies, and consulting firms.
Why Work With Us
We will never stop improving the product we’ve worked so hard to develop for our customers. We’re thinking beyond simply providing more information; we’re building a solution designed to help users derive insights so their businesses can operate at a rapid pace. We are a collaborative and high energy environment with tons of opportunity for growth.
Gallery
.jfif)
Definitive Healthcare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
.jpg)
