Jobs at Deblock

Owns critical cross-functional operations across people and tooling, compliance readiness, product launches, roadmap prioritization, and operational reviews. Partners with product and engineering teams, supports audits and regulatory requirements, improves internal standards, and drives initiatives through completion. The role requires structured problem-solving, quantitative prioritization, discretion, strong judgment, self-direction, and fluent English, with preferred experience in operations, product, risk, fintech, regulated businesses, or company-wide identity and access tooling.

Own marketing performance measurement, including CAC, conversion, activation, retention, channel, and cohort analysis. Translate data into weekly growth decisions, manage targets, and execute special projects end to end, including partnerships, communities, and local activations. The role requires hands-on quantitative work, SQL, attribution analysis, commercial judgment, clear communication, and strong self-direction in a fast-growing fintech environment.

Manage and scale global People Operations processes, including onboarding, offboarding, employee lifecycle management, and HR compliance across multiple regions. Build efficient processes from scratch, solve operational problems, coordinate multiple projects, and support a fast-growing team while partnering with operations leaders and team leads.

Review and investigate customer onboarding cases, including identity verification and sanctions screening. Make risk-based decisions, escalate unusual activity, follow compliance policies and guidelines, and collaborate with internal teams to provide efficient customer support. This junior first-line-of-defence role operates on a rotational 24/7 schedule.

Investigate and resolve fraud cases as a first-line FinCrime Analyst, escalate unusual activity, follow compliance procedures, and support customers in a fast-paced 24/7 environment. The role requires strong communication, prioritization, teamwork, English fluency, and flexibility to work rotational shifts.

Owns the end-to-end scaling and optimization of a high-volume customer support operation. Responsibilities include workforce planning, staffing, SLAs, quality frameworks, KPI reporting, coaching, complaint handling, automation, and cross-functional improvements with Product, Engineering, Risk, and FinCrime. The role leads managers and agents, builds scalable processes, supports extended-hours coverage, and translates customer issues into product and control improvements.

Field-based commercial representative responsible for visiting cafes across Rome, pitching Deblock, placing branded stands, capturing promotional content, planning independent routes, and reporting feedback. The role is highly social, mobile, performance-driven, and focused on acquiring local hospitality partners for Deblock’s Italian launch.

Conduct field outreach to cafes across Milan, pitch Deblock to owners and managers, place branded stands, capture promotional content on camera, and report feedback to the growth team. Representatives plan their own routes and schedules, work independently, and are compensated based on performance, earning up to €5,000 per month.

Reviews and investigates fraud cases, makes decisions on case outcomes, escalates unusual activity, follows financial crime policies and guidelines, and collaborates with internal teams to support customers and maintain compliance. The role is part of the first line of defence and requires working rotational eight-hour shifts across a 24/7/365 schedule.

As an Internal Controller, you will assess the effectiveness of the control framework, perform second-level controls, and enhance the internal control environment while collaborating with stakeholders.

As a FinCrime Specialist, you will focus on enhancing the AML/CFT framework, manage SARs, handle regulatory interactions, and ensure compliance for financial crime risks.

Coordinate local Visa card logistics in New Caledonia, including receiving shipments, securely managing inventory, distributing cards to partners, organizing restocks, monitoring activation metrics, maintaining dashboards, supporting partners, and reporting local feedback to the central team.

Own Deblock's growth in La Reunion: localize the global playbook, set and track KPIs, manage on-the-ground operations (card logistics, partner onboarding), build and close strategic retail partnerships, acquire local trust signals, and represent the company at events and in press.