Teams at Deblock

Owns the end-to-end scaling and optimization of a high-volume customer support operation. Responsibilities include workforce planning, staffing, SLAs, quality frameworks, KPI reporting, coaching, complaint handling, automation, and cross-functional improvements with Product, Engineering, Risk, and FinCrime. The role leads managers and agents, builds scalable processes, supports extended-hours coverage, and translates customer issues into product and control improvements.

Field-based commercial representative responsible for visiting cafes across Rome, pitching Deblock, placing branded stands, capturing promotional content, planning independent routes, and reporting feedback. The role is highly social, mobile, performance-driven, and focused on acquiring local hospitality partners for Deblock’s Italian launch.

Conduct field outreach to cafes across Milan, pitch Deblock to owners and managers, place branded stands, capture promotional content on camera, and report feedback to the growth team. Representatives plan their own routes and schedules, work independently, and are compensated based on performance, earning up to €5,000 per month.