Teams at Dealerware

Manage a portfolio of dealership customers, serving as a consultative SaaS advisor. Own gross and net revenue retention, customer adoption, renewals, expansion, and account health. Lead impact reviews and quarterly business reviews, execute customer success playbooks, coordinate issue resolution, support OEM campaigns, document account plans, and partner with Sales on upsell opportunities. The role requires strong communication, judgment, relationship management, and occasional travel to dealership locations.