Search the 8 jobs at Dataprise

Design solutions for infrastructure, cloud, and consulting projects, interact with prospects and customers to determine technical requirements, create Statements of Work, provide technical sales support, manage multiple projects concurrently.

Pre-sales role focused on designing IT infrastructure, cloud, and consulting solutions. Responsibilities include articulating reference architecture, interfacing with clients, strategizing solutions, creating SOWs, providing technical sales support, managing projects, and more.

Service Desk Engineers work in providing remote technical support to customers in a 24X7X365 environment. Responsibilities include first contact support, ticket management, collaboration with team members, troubleshooting technical issues, and utilizing various technologies for support.

The Queue Coordinator is responsible for managing the ticket queue, prioritizing incoming work, and assigning it to the appropriate technical resources. They ensure adherence to SLAs, coordinate cross-organizational tickets, and collaborate with team members for timely resolution. The role requires 2-3 years of relevant experience in a customer-focused environment, strong time management skills, and the ability to work independently or as part of a team.

Provide remote technical support to Dataprise customers for various technical issues. Collaborate with team members to resolve support requests and escalate when necessary. Troubleshoot and support a wide range of technologies including Windows, MAC, Microsoft, and network-related issues.

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Let us know who you are, what type of position you are interested in, and most importantly, how you think you can contribute to Dataprise's mission of Winning with IT. 

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Service Desk Engineers work as part of the Technical Engineering Center in providing remote technical support to Dataprise customers. Responsibilities include troubleshooting technical issues, escalating Level 1 support, and documenting case notes.

Service Desk Engineers provide remote technical support to customers and handle a wide variety of technical issues. They collaborate with team members and escalate complex issues as needed. Strong communication, customer service skills, and the ability to work independently in a fast-paced environment are necessary.