Senior Account Manager

About the role: The Senior Account Manager (Sr. AM) is a crucial role in our organization responsible for managing the relationship between existing customers and Dataprise. The qualified Sr. AM is expected to develop business opportunities and maintain active ones from an assigned group of customers. The Sr. AM will establish a cadence of onsite and remote customer meetings as well as recurring meetings with Dataprise Service Delivery teams to ensure all account activities are prioritized and in the best interest of the customer. 

Why Dataprise?

• Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values. 
• Our mission is to delight our clients and create an outstanding people experience both internally and externally. 
• We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment. 
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. 
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. 
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. 
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. 
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.

What You’ll Do:

• Act as the primary point of contact to an assigned set of Dataprise customers with overall responsibility of managing the partnership between Dataprise and each customer.
• Ensure customer satisfaction surveys are sent, completed, and measured on a quarterly basis.
• Coordinate with a variety of Dataprise departments to leverage resources as needed to address service requests, customer/Dataprise relationship matters, billing concerns, etc.
• Ensure customer account data and documentation is up to date in appropriate Dataprise systems.
• Exercise independent judgement in identifying and proposing new or extended services, project, and product offerings.
• Perform daily and weekly opportunity queue management to ensure its compliance to company business development projection standards including, but not limited to opportunity status, close date, close percentage, revenue approximation, etc.and adjusting as needed.
• Partner with the Service Delivery and Solution Design teams to schedule scoping calls and follow up to ensure timely delivery of purchase agreement to customers.
• Attend training events related to key Dataprise services and Dataprise partner/vendor offerings.
• Work directly with Dataprise senior management on campaigns and initiatives and ensure timely follow up from Operations team.

What Skills & Experience You’ll Need:

• Several years of prior business development management experience.
• The ability to translate technical content to non-technical customers.
• The ability to work independently and exercise sound judgement in making decisions that impact the organization.
• A strong understanding of the Microsoft Office Suite (Outlook, Excel, Word, etc).
• Excellent communication and time management skills.
• The ability to take ownership for attaining performance goals.
• A results-oriented drive and a strong work and service ethic.
• Fantastic poise and judgment.
• Ability to travel locally as needed to customer sites across the DC Metro/Baltimore area.

Sr Account Manager Success Factors:

• Sr AM’s will be measured on several key performance indicators assessed during quarterly performance reviews, including but not limited to: 
  • Existing customer satisfaction/retention from contract term status and survey results
  • The identification and closure of new recurring, project, and product revenue from their assigned customer base (detailed in attached Quarterly Bonus document)

• Sr AM’s will be expected to grow his/her technical skillset through regular continuing education and certification such as A+, ITIL, MCSA, and sales based technical training.

Compensation:

• Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
• We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
• This position’s Salary Range (not including commission) is: $85,000-95,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate).

Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!

Dataprise is an Equal Opportunity Employer.