Companies Custom Truck One Source

Custom Truck One Source

Kansas City

Total Offices: 2

1,184 Total Employees

Year Founded: 1998

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What's the Work-Life Balance Like at Custom Truck One Source?

Updated on October 17, 2026

This page summarizes recurring themes identified from responses generated by popular LLMs to common candidate questions about Custom Truck One Source and has not been reviewed or approved by Custom Truck One Source.

What's the work-life balance like at Custom Truck One Source?

Strengths in benefits, time off availability, and some role-based schedule predictability are accompanied by challenges tied to understaffing, metric-driven pace, and inconsistent management. Together, these dynamics suggest a mixed work-life experience that depends heavily on role, location, and supervisor, with wellbeing offerings helping but not consistently offsetting operational demands.

Key Insight for Candidates

Productivity-first, 24/7 service model. Management emphasis on output metrics and turnaround times, combined with frequent understaffing, pushes overtime and unpredictable schedules. Competitive benefits exist, but they don't reliably translate into a relaxed or predictable workweek.

Evidence in Action

24/7 Service Coverage — 24/7 support operations and more than 575 service and production bays set constant service availability expectations across branches. Employees in field, service, and production roles face variable hours, overtime, and occasional Saturdays tied to urgent customer demands.
Time-Off And EAP Access — Paid vacation, sick leave and holidays, plus an Employee Assistance Program and virtual counseling, provide formal wellbeing safeguards. Employees access time off and mental-health resources, helping offset peak workloads and supporting work-life needs when schedules tighten.

Positive Themes About Custom Truck One Source

Time Off Access: Time off is generally available, with some managers accommodating personal needs within reason. Paid vacation, sick leave, and holidays are offered, helping employees step away when needed.
Flexible Scheduling: Office, parts, and some day‑shift roles often follow predictable weekday schedules. Some teams allow adjustments within reason when business needs permit.
Wellbeing Programs: The company advertises health coverage, retirement matching, an employee assistance program, virtual counseling, and wellness programs. These offerings can support overall wellbeing even where operational demands are high.

Considerations About Custom Truck One Source

Workload or Staffing: Understaffing and resource gaps lead employees to take on extra duties and can create heavier workloads. Operational and service roles may face long weeks, overtime, and occasional Saturdays, especially in busier locations.
Time Pressure: Management emphasis on output numbers, completion times, and productivity metrics creates performance pressure. Service‑intensive, 24/7 operations add urgency that can strain day‑to‑day pacing.
Manager Neglect: Limited managerial support and inconsistent communication are described in some locations. In these settings, scheduling practices and accountability vary, influencing workload predictability.

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These insights are generated using AI and may not reflect internal data or verified company information. They are intended solely for general informational purposes and should not be considered a definitive assessment of the company’s reputation. If you are a representative of this company, and would like this page to be removed, you may contact us via this form.