Companies Custom Truck One Source

Custom Truck One Source

Kansas City

Total Offices: 2

1,184 Total Employees

Year Founded: 1998

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What's the Company Culture Like at Custom Truck One Source?

Updated on October 17, 2026

This page summarizes recurring themes identified from responses generated by popular LLMs to common candidate questions about Custom Truck One Source and has not been reviewed or approved by Custom Truck One Source.

What's the company culture like at Custom Truck One Source?

Strengths in teamwork, learning opportunities, and respectful peer interactions are accompanied by concerns about favoritism, inconsistent communication, and recognition gaps. Together, these dynamics suggest a culture that can feel supportive in some teams but varies by location and manager, leading to uneven employee experiences.

Key Insight for Candidates

Tradeoff: strong corporate inclusion/development programs versus uneven, favoritism- and metrics-driven branch management. This disconnect often suppresses recognition, raises, and advancement, impacting morale and retention. For candidates, how valued you feel will hinge more on your local leader than on company-wide initiatives.

Evidence in Action

Culture Champion Network — The Culture Champion Network places on-site representatives as 'boots on the ground' to amplify employee voices and reinforce company values. Employees see approachable advocates nearby, making feedback safer and escalating concerns faster across locations.
Employee Resource Groups — Employee Resource Groups, including Women's Empowerment (WE) and a Veterans Group, foster belonging, community, and professional growth through organized peer networks. Employees gain identity-based support, mentorship, and visibility, strengthening inclusion and cross-team relationships beyond immediate managers.

Positive Themes About Custom Truck One Source

Collaborative & Supportive Culture: Teams are often described as family-oriented with supportive coworkers and strong teamwork. Feedback suggests some locations provide a relaxed, team-based environment that helps people feel part of a group.
Learning & Knowledge Sharing: Development programs like training and the STEP initiative are emphasized, and some roles are considered good places to learn a trade or mechanics. Feedback suggests growth opportunities exist in certain teams.
Respectful & Positive Atmosphere: Many employees highlight friendly coworkers and respectful treatment from managers in several locations. Feedback suggests the day-to-day environment can feel positive where local leadership and peer relationships are strong.

Considerations About Custom Truck One Source

Favoritism & Inequity: A “good-ole-boys” management style and perceived favoritism are cited alongside complaints about being overlooked for promotion. Feedback suggests advancement can depend heavily on who the manager is rather than consistent criteria.
Poor Communication: Inconsistent or weak communication from leadership is frequently described. Feedback suggests unclear expectations and uneven support, with some teams reporting a heavy focus on metrics over guidance.
Lack of Recognition & Shared Success: High productivity is sometimes seen as insufficiently acknowledged, and appreciation is described as inconsistent. Feedback suggests recognition varies by department, leaving some employees feeling undervalued.

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These insights are generated using AI and may not reflect internal data or verified company information. They are intended solely for general informational purposes and should not be considered a definitive assessment of the company’s reputation. If you are a representative of this company, and would like this page to be removed, you may contact us via this form.