Jobs at Coupang, Inc.

Designs and maintains training content for linehaul, driver, and sortation operations. Delivers onboarding, workshops, coaching, and train-the-trainer programs across warehouse and yard environments. Partners with supervisors, safety leads, and site managers to identify operational performance gaps and rapidly improve training materials or deploy micro-learning solutions. Requires logistics training experience, knowledge of sortation and linehaul operations, LMS and instructional design proficiency, and strong communication with frontline workers and leadership.

Design, develop, and automate scalable, high-performance systems supporting seller inbound and logistics operations. Build data infrastructure and pipelines, maintain highly available distributed systems, and own projects through delivery and operational support. Collaborate with product and technical teams in an agile environment, applying strong software engineering, coding, optimization, and problem-solving skills. The role uses Java, Spring, AWS, Kafka, Elasticsearch, and related cloud and big data technologies.

Lead end-to-end product design projects, from ideation through development, while solving customer problems through user research, journey mapping, wireframes, UI design, and prototyping. Establish product vision and roadmaps, analyze qualitative and quantitative data, improve design processes, ensure design quality, collaborate with business, engineering, product, marketing, legal, and HR teams, and mentor designers while supporting strategic growth initiatives.

Lead business project and program management for Coupang’s Private Brands expansion in Taiwan. Analyze systems and processes, define future needs, build roadmaps, coordinate cross-functional implementation, develop workflows and training, monitor milestones and risks, and present performance insights to leadership. The role requires hands-on systems and process implementation, stakeholder influence, analytical thinking, and support for operational activities until processes become scalable.

Designs, deploys, and maintains enterprise IAM infrastructure using Okta, Saviynt, and SGNL. Leads identity governance, lifecycle management, SSO, MFA, continuous authorization, API integrations, automation, incident response, and compliance activities across cloud and hybrid environments. Partners with security teams to investigate identity threats, enforce least privilege, and remediate access risks.

Identify and continuously monitor exposed digital assets, shadow IT, vulnerabilities, and attack paths. Prioritize remediation based on business impact, collaborate with infrastructure and development teams, implement commercial attack surface management solutions, and build in-house discovery tools and automation pipelines. The role requires cloud, network, vulnerability assessment, offensive security, threat intelligence, and large-scale infrastructure expertise, along with Korean and English proficiency.

Designs and executes insider-threat simulation campaigns targeting sensitive data exfiltration, privilege abuse, and system sabotage. Tests DLP, IAM, security, legal hold, and related enterprise controls; develops custom tooling and automated frameworks; and translates tactical findings into security program improvements. The role requires offensive security, red teaming, digital forensics, insider-threat investigation, scripting, and familiarity with privacy regulations and security frameworks.

Leads large-scale technical programs across business and engineering teams. Defines requirements, analyzes systems and data, develops platform strategies, and drives end-to-end implementation through the software development lifecycle. Manages roadmaps, designs, execution, delivery, performance, adoption, data quality, customer feedback systems, and cross-functional communication. The role focuses on shared platforms, web services, APIs, cloud technologies, and organizational change.

管理桃園物流中心的日常營運，包括商品出貨、材料入庫、存貨管理及運輸流程。負責現場人員排班、訓練、任務分派與績效追蹤，確保作業符合安全規範並達成顧客服務水準及庫存管理目標。

Leads organization-wide technical programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence. Defines strategies, roadmaps, metrics, governance, and execution frameworks; manages complex dependencies and risks; partners with senior engineering, product, finance, security, and operations leaders; communicates with executives; and mentors TPMs.

Develop and manage HR policies, SOPs, employee handbooks, and workflows. Lead policy rollouts, change communications, compliance audits, and employee training. Measure policy adoption and effectiveness, optimize HR processes, monitor labor-law compliance, and oversee official documents and wage garnishments. The role also supports HR strategy, cross-functional projects, and organizational culture development.

Leads the Operational Excellence team for Coupang Eats Services, overseeing delivery operations strategy, execution, rider supply management, process standardization, automation, digital transformation, KPI analysis, and operational planning. The role manages large-scale operations teams, drives measurable efficiency improvements, strengthens customer experience, and collaborates with Product, Technology, business teams, and external partners.

Designs scalable distributed systems, data-processing pipelines, and backend platforms for high-volume e-commerce products. Leads architecture, technical roadmaps, mission-critical projects, system issue resolution, and cross-team collaboration. Applies software engineering best practices, develops reliable cloud-based systems, and mentors engineering teams across multiple locations.

Partners with business leaders on people strategy, organizational effectiveness, employee relations, talent management, engagement, and HR operations. Advises and coaches leaders, resolves complex employee issues, localizes HR policies, analyzes people metrics, supports compliance, and mitigates employment-law risks. The role also applies AI tools and HR technology to improve analytics and workflows, while supporting change management and organizational design initiatives.

Manage site HR operations, including performance management, employee relations, staffing, attendance, onboarding, training, HR systems, Workday data, and compliance. Lead and develop HR teams, implement company-wide HR strategies, coordinate cross-functional operations, maintain consistent HR processes, and provide data-driven reporting to senior leadership. The role also partners with headquarters on payroll, compensation and benefits, employee relations, compliance, and related requirements.

Manage full-function HR operations across business locations, including performance management, employee relations, staffing, attendance, onboarding, training, HR systems, and Workday data accuracy. Lead and develop HR teams, implement company-wide HR strategies, coordinate cross-functional processes, provide data-driven operational reporting, and ensure compliance. Partner with headquarters on payroll, compensation and benefits, employee relations, compliance, and related requirements.

Partner with business leaders on people strategies, organizational effectiveness, performance management, employee relations, policy guidance, workforce analytics, and labor-law compliance. Coach managers and employees, resolve grievances, improve workplace relationships and retention, analyze HR trends and metrics, and provide data-driven recommendations to business stakeholders.

Lead product strategy and execution for Coupang’s onsite growth experiences, including landing pages, campaign management, personalization, and ML-powered customer journeys. Own end-to-end development, experimentation, conversion optimization, and measurable metrics such as GMV uplift, buyer conversion, and engagement. Partner with AI/ML engineering, UX design, marketing, data science, and analytics teams to deliver scalable, personalized experiences.

Leads Taiwan last-mile capacity planning, including volume forecasting, carrier allocation, delivery partner SLA governance, tender planning, and operational performance management. Develops capacity models, analyzes logistics data, identifies delivery bottlenecks, establishes peak-readiness thresholds, and partners with Product, Technology, and BI teams to improve forecasting, automation, and operational dashboards.

Owns complex, company-wide technical programs across product, business, and engineering teams. Defines requirements, platform scenarios, roadmaps, and specifications; drives solutions through the full software development lifecycle; performs system and data analysis; improves data quality and customer feedback systems; and manages delivery, adoption, and performance across multiple organizations. Requires strong technical, business, analytical, communication, collaboration, and change-management skills.