Jobs at Coupang, Inc.

Design, build, benchmark, and operate highly available distributed backend services for Coupang’s fulfillment platform. Responsibilities include platform performance measurement, capacity planning, reliability and uptime management, incident monitoring and alerting, root-cause analysis, database integration, and operational excellence. The role also requires collaboration across teams, technical leadership, and mentoring engineers while developing scalable Java and Spring services in AWS.

Design, build, deploy, and maintain highly scalable workflow platform infrastructure supporting distributed fulfillment systems. Benchmark platforms, monitor reliability, manage capacity, maintain 99.995% uptime, and lead incident response. Analyze open-source platform components, resolve critical system issues, improve operational excellence, and collaborate across teams. The role also involves coaching engineers, gathering requirements, and developing technical designs for mission-critical, high-throughput backend services.

Oversee daily operations for fulfillment center offices in Northern Taiwan, including office administration, facilities, supplies, seating, vendor relationships, and communication with headquarters. Support new fulfillment center launches by coordinating procurement of equipment and supplies. Manage operating expenses, purchase requisitions, purchase orders, expenditure tracking, audits, and payment accuracy while collaborating with site teams, vendors, and internal stakeholders.

Supports senior executives through complex calendar and meeting management, international coordination, team events, travel and expense arrangements, presentations, special projects, and process organization. The role requires independent judgment, discretion, strong prioritization, attention to detail, and effective communication across global teams and time zones.

Leads organization-wide technical programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence. Defines strategies, metrics, governance, and execution frameworks; manages dependencies, risks, capacity, and operational readiness; drives platform transformations and scalable process improvements; analyzes data for prioritization; communicates with executives; and mentors technical program managers.

Support Taiwan’s S&OP process through volume forecasting, capacity planning, peak-season modeling, plan-versus-actual analysis, and scenario planning. Coordinate with inventory, operations, labor planning, logistics, and finance stakeholders to align demand and supply plans, identify capacity constraints, and improve workflows through automation and data-driven decision-making.

Recruit top talent for Coupang’s rapidly expanding business by managing a portfolio of roles, engaging candidates, gathering market intelligence, advising stakeholders, and promoting recruiting best practices. Apply data-driven recruiting methods to meet hiring targets. The role partners across the organization, supports challenging hiring goals, and may involve recruiting in startup environments.

The Senior Data Analyst develops analytical frameworks, scalable data models, transformation pipelines, dashboards, and operational reports for platform usage and performance. They conduct quantitative analyses, define and govern metrics, partner with product and engineering teams, and translate technical findings into strategic recommendations. The role also mentors analysts, reviews analytical code, improves data quality, and supports data-informed decisions across the organization.

Manage creator acquisition, onboarding, and partner relationships across Taiwan. Operate influencer campaigns from launch through completion, coordinate content delivery, monitor performance, resolve issues, and provide optimization insights. Coordinate contracts, documentation, payments, and compliance while maintaining creator databases and campaign records. Improve operational processes and scalable workflows in collaboration with creators, agencies, MCNs, and internal teams.

Develops audit automation and analytics programs, streamlines SOX testing, promotes advanced analytics across IT and operational audits, builds AI-driven solutions, and analyzes complex data to identify anomalies and generate actionable insights. The role requires programming, business intelligence, database, reporting, and RPA expertise, along with English and Korean proficiency.

Develops policy narratives, messaging frameworks, issue briefs, and communication materials for government, legislative, and external stakeholders. Translates complex regulatory and business issues into credible, context-specific messaging; supports proactive and reactive policy communications; monitors policy discourse and sentiment; and coordinates with Public Policy, Legal, Compliance, PR, and external advisors. This independent contributor role requires strong judgment, bilingual fluency, and expertise in policy communications.

Analyze retail performance, pricing, promotions, inventory, supply chain, and customer data to identify growth and efficiency opportunities. Build dashboards and reports, evaluate KPIs and promotional ROI, assess inventory risks, support strategic initiatives, and develop business cases. Collaborate with merchandising, operations, finance, supply chain, and technology teams to translate business requirements into data solutions and communicate actionable recommendations to stakeholders and leadership.

Develop and optimize scalable, highly available, and secure backend systems supporting promotions, coupons, messaging, reviews, and user experience features for food delivery. Evaluate requirements, design domain-based architectures, investigate complex system issues, implement comprehensive solutions, and collaborate across engineering teams to solve large-scale technical problems. Contribute to engineering best practices while communicating effectively with product teams, peers, and leadership.

Staff Data Analyst role at Coupang. The posting provides no specific responsibilities, qualifications, technologies, salary, travel requirements, or clearance requirements, directing internal applicants to submit an Internal Transfer Request Form using their Coupang email address.

Leads Coupang’s patent strategy and portfolio management across key technology areas. Responsibilities include invention harvesting, patent drafting, global filing and prosecution, freedom-to-operate analysis, licensing, invalidity, disputes, and inventor engagement. Partners with engineering, product, legal, compliance, and business teams to identify innovations, manage patent risk, and provide practical legal guidance. Requires a qualified US or Korean patent attorney with 15+ years of experience and fluent English.

Drives data-driven process innovation across fulfillment and warehouse operations. Analyzes operational data, identifies bottlenecks, performs root cause analysis, develops KPIs and dashboards, and implements sustainable process improvements. Partners with Operations, Product, Engineering, and other stakeholders to lead optimization initiatives, pilot programs, and cross-functional projects that improve productivity, quality, and efficiency.

Leads Coupang’s company-wide software supply chain and developer platform organization. Owns secure, reproducible builds, dependency and artifact management, provenance, SBOMs, signing, vulnerability remediation, and automated upgrades. Sets long-term strategy, builds multiple engineering teams, develops senior leaders, establishes technical architecture, and drives adoption across a large polyglot codebase. The role balances security, reliability, developer productivity, cost, and platform transformation while influencing senior engineering and security executives.

Leads end-to-end international product onboarding for Coupang’s Jiku business in Taiwan. Oversees catalog quality, including images, content, titles, translations, AI-assisted translation workflows, SLAs, and operational metrics. Manages cross-functional collaboration across business, product, catalog, and compliance teams; leads people and processes; proactively resolves issues and prevents escalations.

Analyze marketing data, build performance reports, create audience segments and data feeds using SQL and Python, and provide actionable insights for Paid, Search, and CRM campaigns. The role partners with marketing stakeholders, investigates data issues, supports reporting and decision-making, documents work, and ensures data quality. Strong communication in Mandarin and English is required.

Analyze affiliate marketing data, build audience segments, dashboards, metrics, reports, and data feeds using SQL and Python. Investigate data issues, evaluate campaign performance, document analytical work, and deliver actionable insights to stakeholders. Collaborate with marketing technology and engineering teams on tracking features, data models, pipelines, and marketing products. The role also supports campaign operations and audience targeting improvements.