Teams at Coupang, Inc.

Leads Taiwan pricing operations, managing employees and cross-functional teams to launch scalable programs, improve processes, resolve issues through data-driven analysis, and deliver operational and customer-impacting initiatives. Develops automation and SOPs, sets project goals and metrics, manages stakeholders, and ensures program roadmap timelines are met.

Serve as the primary liaison for executives, employees, clients, and external partners. Manage executive calendars, meetings, travel and accommodation arrangements, information flow, communications, phone calls, correspondence, filing systems, and recurring reports. Oversee clerical staff performance and support internal and external communications through polished memos, emails, presentations, and reports. The role requires at least five years of executive assistance experience, preferably supporting C-level executives, plus fluency in English and Mandarin.

Designs and maintains training content for linehaul, driver, and sortation operations. Delivers onboarding, workshops, coaching, and train-the-trainer programs across warehouse and yard environments. Partners with supervisors, safety leads, and site managers to identify operational performance gaps and rapidly improve training materials or deploy micro-learning solutions. Requires logistics training experience, knowledge of sortation and linehaul operations, LMS and instructional design proficiency, and strong communication with frontline workers and leadership.