Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
As a Staff Product Designer, you will be responsible for solving customer pain points in a rapidly changing business environment with a small team. You are expected to own the entire process of product creation, from ideation to the final development, based on the design thinking process. You are proficient at creating user scenarios, user journeys, wireframes, and UI designs and prototypes. You have the ability to understand business requirements and provide design directions using qualitative and quantitative data. To achieve this, you will work with various teams including development, Product Manager, marketing, legal, and HR teams and coordinate work. Furthermore, you will contribute to establishing and executing large and small projects and strategies that are necessary for the business to grow and lead the cultivation of the team culture and the establishment of processes.
Responsibilities
- What You Will Do What You Will Do Lead the overall design projects while communicating with Business, Engineering, and Product teams.
- Be proactive in establishing product vision and roadmap and play a strategic role in decision-making processes.
- Improve processes more efficiently through collaborations with other design leaders of Product UX teams.
- Set a priority for improvement directions by identifying and analyzing problems of the current products and services.
- Assure design quality and suggest directions for improvement.
Qualifications
- BA in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, or equivalent degree/experience
Required Skills
- Excellent portfolio of typography, interaction design, visual design, and user research
- Ability to skillfully utilize design tools such as Figma and Adobe
- 8+ years of experience in product design
- Experience in leading other designers in the team level projects
- Experience in building the overall strategy of projects and creating the basis of deliverables
- Excellent communication and storytelling skills
- Proficient in Mandarin and English 2 Proficient in Mandarin and English
Preferred Skills
- Preferred Qualifications Preferred Qualifications Experience in working and collaborating with diverse teams in a rapidly growing environment
- Experience in launching a project from scratch by utilizing insights earned from UX research
- Ability to analyze data and reflect the result in the design
- Experience in implementing/managing complex projects while leading various stakeholders
- Extensive knowledge of e-commerce enabling a multi-dimensional understanding of customers, sellers, and business
- Ability to show commitment at work and exert leadership
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- Bachelor's degree in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, or equivalent experience
- Excellent portfolio demonstrating typography, interaction design, visual design, and user research
- Proficiency with Figma and Adobe design tools
- 8+ years of product design experience
- Experience leading other designers on team-level projects
- Experience developing overall project strategies and deliverable foundations
- Excellent communication and storytelling skills
- Proficiency in Mandarin and English
- Experience collaborating with diverse teams in a rapidly growing environment
- Experience launching projects from scratch using UX research insights
- Ability to analyze data and incorporate findings into design
- Experience implementing or managing complex projects while leading stakeholders
- Extensive e-commerce knowledge and understanding of customers, sellers, and business needs
- Demonstrated commitment and leadership
What We Do
Coupang is a U.S. technology and global commerce company founded in 2010, operating online retail and cross-border commerce, restaurant delivery, video streaming, and fintech/payment services. Through brands including Coupang, Eats, Play, Rocket Now, and Farfetch, it uses technology, logistics, and fulfillment infrastructure to serve millions of customers in Korea, Taiwan, the United States, and more than 190 countries and territories worldwide.
