Jobs at Costa Coffee

Leads Costa Coffee’s future innovation pipeline by scouting emerging ingredients, equipment, processes, technologies, and consumer opportunities. Builds technology and capability roadmaps aligned with three- to five-year growth ambitions, develops partnerships with suppliers, universities, startups, and Coca-Cola teams, and coordinates cross-functional delivery across R&D, Commercial, Procurement, and Supply Chain. Converts early-stage concepts into scalable innovations and commercial opportunities.

Owns end-to-end people analytics and Power BI reporting, including semantic models, DAX, Power Query, workforce insights, executive reporting, regulatory submissions, and predictive analytics. The role improves automation, data quality, governance, and standardization while translating workforce data into actionable recommendations. It also coaches analysts and contributes to the Analytics Centre of Excellence.

Own and improve Power BI reporting for supply chain and procurement. Analyze supplier performance, costs, service, inventory, demand, and operational efficiency. Build semantic models, DAX measures, datasets, and consistent KPIs. Investigate trends and root causes, recommend actions, improve data quality and automation, and support reporting adoption across technical and non-technical stakeholders.

Researches talent markets, maps competitor and talent insights, builds proactive pipelines, and supports Global Talent Acquisition Partners across sourcing, recruitment projects, priority hiring, and offer administration. Uses recruitment technology, CRM and ATS/HRIS platforms to engage candidates, inform hiring strategies, and support inclusive hiring and recruitment metrics.

Provides customer support for Costa Express operations by handling inbound and outbound calls, chats, and emails. Resolves machine and stock inquiries, maintains timely responses and first-time resolution, and builds relationships across teams. The role requires strong communication, computer literacy, customer service experience in a busy contact centre, KPI focus, flexibility, and willingness to work hybrid shifts including weekends.

Support high-volume recruitment across Costa Coffee’s UK store network. The role guides candidates and hiring managers, manages recruitment processes and compliance information, supports hard-to-fill locations, sources candidates, monitors applications, and maintains service levels. It also coordinates Dayforce testing, tracks system issues, builds attraction partnerships, and helps Store Managers follow best-practice hiring procedures.

Manage supply planning activities across suppliers and third-party logistics partners, including purchase orders, replenishment, inventory monitoring, stock balancing, delivery tracking, and discrepancy resolution. Maintain accurate planning and master data while supporting product launches, seasonal changes, reporting, and supplier performance improvements. Collaborate with Supply Chain, Procurement, Finance, suppliers, and 3PL partners to maintain product availability and minimize stock risk.

Supports Costa Coffee’s UK&I and global growth strategy through GIS, spatial analysis, forecasting, and market insights. Provides recommendations on store locations, investment opportunities, white-space areas, cannibalisation risks, and site potential. Maintains location strategy tools, reporting, and methodologies while partnering with property acquisition and leadership teams. Presents complex data clearly and applies commercial judgment to guide network strategy and retail investment decisions.

Create and optimize digital campaign assets across CRM, app, and other digital channels. Partner with marketing, brand, CRM, and agency teams to deliver channel-appropriate creative. Apply digital design principles, HTML, quality assurance, customer insights, and performance data to improve campaign effectiveness while maintaining Costa’s brand standards.

Supports digital consumer initiatives across global websites, mobile apps, point-of-sale systems, coffee machines, digital screens, CRM, loyalty, personalization, eCommerce, ordering, and payments. Manages product backlogs, epics, and user stories across Agile squads; supports planning, prioritization, risks, dependencies, ceremonies, releases, production support, stakeholder communications, training, and reporting. Provides technical and process expertise across Costa’s digital technology stack.

Owns Costa Coffee’s Data and AI platforms, defining their technical vision, roadmap, backlog, security, reliability, and scalability. The role collaborates with data, integration, product, and development teams to deliver high-quality solutions aligned with business objectives. It also provides technical leadership and guides engineering teams on feasible, robust platform designs using Azure, DevOps, web services, databases, and AI/ML technologies.

Business Analyst supporting data products, master data management, integrations, and cloud platforms. The role gathers requirements, maps data flows and ownership, analyzes processes, facilitates stakeholder workshops, supports Azure and API integration delivery, and contributes to testing, data quality, governance, and Agile product improvement.

Own platform health and engineering execution for AWS-based backend systems. Set direction for CI/CD, automation, quality engineering, observability, alerting, and incident response. Provide technical leadership and coaching to backend teams, improve delivery predictability, and raise engineering standards across international markets. The role is hybrid in Sofia, with occasional international travel to the UK.

Lead Costa Coffee’s internal and leadership communications across its global organization. Develop communications strategies, annual plans, campaigns, leadership messaging, and change communications. Advise senior executives, translate business priorities into compelling narratives, manage sensitive communications, and measure engagement and impact. Partner with communications and business teams to support organizational transformation, strategic programs, culture, and employee connection.

Provides part-time administrative and workplace support for Costa Coffee’s Sofia office. Responsibilities include managing supplies, meeting rooms, visitors, maintenance requests, office events, records, suppliers, purchase orders, invoices, onboarding, and routine employee queries. The role requires accurate process execution, professional communication, customer service, and escalation of compliance or non-routine issues.

Contribute to the development, maintenance, optimization, security, and reliability of Costa’s Data and AI platforms. Collaborate with data, integrations, and product teams to deliver scalable production solutions, manage technical backlog tasks, and follow engineering standards. The role requires Azure, Azure DevOps, web services, and database experience, with AI/ML experience and familiarity with Power BI, Microsoft Fabric, or Databricks advantageous. This is a hybrid Sofia role with quarterly international travel potentially required.