Jobs at Cornerstone Capital Bank

Provide world-class customer care via digital channels for mortgage servicing inquiries. Resolve issues in writing, escalate and collaborate with team members, identify trends to improve experience, and maintain knowledge to ensure high customer satisfaction.

Assist loan officers with mortgage financing by coordinating borrowers, Realtors, processors, operations staff, and title companies. Manage loan documentation, disclosures, workflow, basic income calculations, compliance requirements, database updates, and closing timelines. Provide customer service, promote loan products, follow up with prospects, and organize meetings and events. Requires strong organization, communication, technology skills, attention to detail, and an NMLS license.

Completes insurance sales training, develops product and agency process knowledge, and progressively assumes responsibility for prospecting, customer consultations, quoting, coverage analysis, policy customization, follow-up, and closing business. The role builds customer relationships, explains insurance products, identifies client needs and risk exposures, and works toward individual sales and service performance goals while completing required licensing and onboarding programs.

Support Client Relationship Managers with client communications, account administration, reporting, issue tracking, and meeting preparation. Coordinate internal teams to resolve client issues, maintain client records, assist with contract administration and renewals, prepare reports and presentations, support portfolio reviews and account planning, and help improve client satisfaction and operational efficiency.

The Treasury Funder manages daily warehouse loan transactions, processes wire requests, reconciles accounts, and ensures timely mortgage loan funding.

Support recurring accounting activities for mortgage servicing: record journal entries, prepare reconciliations, process client invoicing and AP tasks, assist month-end close, prepare audit schedules, and support process improvements and special projects.

Serve as the on-site HR lead for a Colorado contact center: administer wage & hour compliance, leave/PTO and benefits, handle employee relations and investigations, support high-volume recruiting and onboarding, advise leaders on Colorado and federal employment law, and maintain audit-ready HR records while partnering with corporate HR functions.

Designs, coordinates, and delivers onboarding and professional development for retail lending. Creates training materials, documents workflows, manages assets in SharePoint, uses Monday.com and Salesforce for project tracking and reporting, monitors training metrics, and supports team members with systems and processes to improve performance.

Support Loan Officers and clients through the mortgage process by managing workflow, collecting documentation, communicating with stakeholders, submitting disclosures and loans to operations, performing basic income calculations, maintaining product knowledge, and promoting loan products while ensuring timely closings and excellent customer service.

Support loan officers by managing workflow to ensure timely closings, communicating with borrowers, Realtors and operations, collecting documentation, disclosing and submitting loans, performing basic income calculations, working in a database/CRM, and promoting company loan products while providing excellent customer service and regulatory compliance.

Prepare, file, and manage FHA, VA, USDA, mortgage insurance, Freddie Mac, and Fannie Mae default claims. Ensure timely compliance with investor, insurer, state, and federal requirements; monitor claim milestones, reimbursements, title transfers, denials, and offsets. Identify process gaps, recommend improvements, cross-train on loss analysis, maintain documentation, meet strict deadlines, and assist with training new team members.

Lead and support enterprise projects (Processing, Underwriting, Loan Operations) as both Project Manager and Business Analyst. Manage full project lifecycle using agile and other methodologies: gather requirements, create specifications, coordinate development/testing/implementation, deliver BI/reporting solutions, drive process improvements, manage stakeholders, and provide training to improve project delivery capabilities.

Processes and monitors specialized mortgage servicing products, including adjustable-rate mortgages, SCRA requests, assumptions, partial releases, easements, and recast loan modifications. Maintains ARM plans and index updates, determines SCRA benefit eligibility, monitors compliance with regulations and investor guidelines, manages workflow and reporting, and supports additional special servicing processes.

Develop, implement, and maintain the banks enterprise information security program. Independently assess first-line security risk management, regulatory compliance, incident response, and control effectiveness. Oversee security governance, policy, KRIs, business continuity, and third-line coordination. Provide unfiltered reporting and challenge to executive management and the Board and lead post-incident reviews and resilience testing.

Lead and develop a treasury sales team to grow deposits and treasury product relationships. Build cross-functional partnerships, manage performance, ensure regulatory compliance (CDD/EDD, BSA/AML), coach sales, support budgeting and retention, and execute localized market and client strategies to drive revenue.

Manage daily operations of the Compliance Help Desk, supervise staff, maintain SLAs, triage and resolve compliance inquiries, act as Subject Matter Expert for ComplianceAnalyzer, ensure system mappings with Empower, maintain training/resources, review regulations and reports, and produce regular operational reporting.

Prepare and submit monthly investor reports, remittances, and custodial reconciliations; ensure compliance with investor guidelines and PSAs; reconcile cash, principal, interest, escrow, and advances; coordinate loan movement and cash settlements; serve as primary contact for investor inquiries and exception resolution; collaborate with internal teams and complete special projects as assigned.

Support loan officers and production teams with pricing, relocks, renegotiations, and lock extensions. Identify appropriate mortgage products, navigate investor guidelines, confirm locks, produce BI reports, and handle high-volume phone and email help-desk inquiries. Coordinate across departments to ensure pricing accuracy and adherence to policies.

Support Loan Officers by managing workflow to ensure on-time closings, communicating with borrowers and Realtors, collecting documentation, submitting loans to operations, performing basic income calculations, using CRM/databases, and promoting loan products while providing excellent customer service and maintaining regulatory compliance.

Manage and maintain Microsoft 365 tenant services (Exchange Online, SharePoint, Teams, OneDrive), administer user accounts and groups, support Intune device management, automate processes with PowerShell/Flow/APIs, perform deployments/configurations, conduct product and integration testing, and identify and mitigate O365 security risks while collaborating across IT teams.