Teams at Cornerstone Capital Bank

Provide world-class customer care via digital channels for mortgage servicing inquiries. Resolve issues in writing, escalate and collaborate with team members, identify trends to improve experience, and maintain knowledge to ensure high customer satisfaction.

Support Loan Officers by managing loan workflow, communicating with borrowers, Realtors, and vendors, gathering required documentation, preparing disclosures, performing basic income calculations, maintaining product knowledge, and using CRM/database systems to ensure timely, on-time loan closings while providing exceptional customer service.

Support loan officers by managing workflow to ensure on-time mortgage closings, communicating with borrowers and partners, collecting documentation, submitting disclosures, performing basic income calculations, maintaining product knowledge, and promoting loan products while delivering excellent customer service.