Jobs at Conservice

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

The Client Representative manages client communications, addresses concerns, proposes improvements, and provides training and support on applications.

Create, maintain, and record login credentials for utility vendor websites; troubleshoot and update broken logins; enter and edit credentials in internal databases; communicate with vendors and make phone calls as needed.

Manage utility invoice exceptions: research balance-forward issues and billing errors, request missing or corrected invoices, obtain extensions or expedited payments, maintain exception reports, and liaise with utility providers to avoid late fees and disconnections.

The Account Executive manages the sales process for Onboard, engaging property owners to sell technology solutions, overseeing longer sales cycles, and building a national pipeline of new business opportunities.

As an Authorizations Account Processor, you will manage utility vendor authorizations, process bills, and ensure client communication, aiming for daily billing resolutions.

Manage contracts, quoting, fees, and revenue processes for property onboarding and changes. Capture contract data, maintain fee dashboards, implement revenue controls, handle fee change requests, support reporting, and coordinate with Sales, Legal, Finance, and AR to ensure accurate booking and recognition.

Manage customer relationships for the Goby sustainability platform, onboard customers, drive value and adoption, provide training and demos, collaborate with internal teams to optimize product offerings, and use data and processes to solve problems and retain clients.

The Implementation Administrator supports the Implementation team by coordinating projects, maintaining data integrity in records, conducting audits, preparing documents, and managing marketing campaigns.

The NAS Billing Setup Specialist facilitates client onboarding, ensures accurate data setup for billing, communicates with various teams, and monitors setup progress.

Process and apply resident and client payments (checks, credit card, EFT, lockbox, MoneyGram), reconcile payment batches, prepare and mail returned payments, and sort/deliver physical mail to teams.

Onsite help desk technician providing first-line IT support: diagnose and resolve hardware, software, account and network issues, deploy and image computers, document procedures, use ticketing and remote tools, and train/end-user follow-up.

Coordinate and schedule submetering installations and retrofits, review contracts/proposals, track progress in NetSuite, order and ship equipment, update software, remotely troubleshoot systems, and communicate regularly with clients, contractors, and internal teams to ensure smooth installation and transition to billing.

Lead and grow a software engineering team to deliver high-quality, scalable features for Conservice's utility management platform. Manage Agile processes, collaborate with Product, enforce engineering best practices, mentor engineers, own backlog planning and hiring, and drive process and architecture improvements across cloud, microservices, and data/AI initiatives.

Coordinate property utility account transfers between owners and utility providers. Gather client and account manager information, schedule transfers, input account data into the Conservice database, educate clients about payment processes, and act as point of contact across multiple properties.

Perform daily quality control of resident billing across multiple systems, review documentation, approve or flag billing setups, provide detailed handback notes, track trends and root causes, and communicate errors and improvement opportunities to team members and leadership.

Coordinate offboarding of properties by working with utility providers to confirm final bills, schedule final reads, secure deposit returns, close accounts/products in the Conservice system, and serve as point of contact across multiple properties while meeting performance goals.

Partner with senior and executive leaders as a strategic HR business partner to design org structure, close talent gaps, advise on compensation and promotions, manage employee relations, lead change management and integrations, drive performance management and succession planning, and improve scalable HR processes across a growing company.

Investigate anomalies on client utility bills, research and resolve issues with providers, communicate via phone and email, and recommend process improvements to reduce billing errors and save client costs.

Audit vacant utility bills against rent roll data to identify recoverable charges, record tenants without utilities in their name, verify tenant bills to resolve disputes, and handle phone inquiries (15–20% of time).