Jobs at Conservice

Research and resolve payment overpayments and financial exposures by identifying errors, determining causes, correcting records, recovering funds from clients or providers, and coordinating with internal teams. The role also communicates frequently with clients, prioritizes workload, and uses financial records and software to manage exposure portfolios.

Processes utility payments by organizing and sending checks, submitting vendor invoices, reconciling funds, running daily reports, and coordinating with internal teams. The role requires accurate recordkeeping, attention to detail, proficiency with Excel and multiple computer programs, problem-solving, teamwork, and adaptability. A high school diploma, GED, or equivalent is required.

Support and administer a PostgreSQL environment hosted in Azure. Responsibilities include database and table design reviews, performance monitoring and tuning, backup and recovery, replication, security and user management, scripting, code reviews, disaster recovery, and on-call emergency support. The role collaborates closely with software engineers and participates in an on-call rotation.

Performs quality control for resident utility billing by reviewing automated flags, provider bills, client and property documentation, and system data. Approves or rejects billing setup and data entry, documents correction requirements, identifies historical errors, tracks trends and root causes, and communicates improvement opportunities to leadership. The role requires accuracy, attention to detail, documentation review, problem-solving, communication, and intermediate Excel skills.

Resolve client accounting concerns through professional correspondence, property and management record maintenance, ACH verification and processing, and handling credits, charges, and special accounting requests. The role requires maintaining a high customer experience score while managing unfamiliar situations accurately and efficiently. Responsibilities also include supporting accounting projects and resolving escalated issues as needed.

Owns relationships with management companies and ownership groups for sustainability compliance benchmarking, green loans, and data management. Drives customer value, resolves issues, manages projects, ensures deliverables meet timelines, and coordinates internal teams. Performs audits and technical validation across Salesforce, Energy Star Portfolio Manager, and utility billing systems, identifying data gaps, overlaps, and errors. Supports benchmarking growth, Energy Star certifications, Building Performance Standard products, account health tracking, and process improvements.

Researches and resolves anomalies in utility provider bills, communicates with providers and clients by email and phone, determines corrective actions, identifies inefficient processes, and develops solutions. The role requires attention to detail, clear communication, prioritization, independent problem-solving, computer proficiency, adaptability to software, and deadline management. Approximately 25% of the work involves outbound calls. Performance-based bonuses are available.

Research and resolve delinquent balances, account transfers, outstanding payments, and misapplied payments. Coordinate with utility providers to bring client accounts current, document errors and causes in the Conservice database, and make outbound provider calls more than 50% of the workday. The role requires strong communication, attention to detail, self-motivation, adaptability, and effective workload prioritization.

Coordinates property ownership conversions with clients, account managers, and utility providers. Gathers billing information, schedules utility transfers, enters account data into the Conservice database, explains utility payment processes, and serves as a point of contact across multiple properties. Requires strong communication, organization, attention to detail, problem-solving, composure under stress, and workload prioritization.

Maintains secure, efficient databases by reviewing and optimizing code, monitoring performance and security, troubleshooting SQL Server environments, and supporting backup, recovery, replication, disaster recovery, installation, configuration, and availability group operations. Coordinates with team members on database projects and participates in an on-call rotation.

Researches and resolves utility invoice exceptions, including balance-forward issues, miscellaneous charges, missing or corrected bills, and payment errors. Contacts utility providers to request extensions, expedited payments, and missing invoices, helping clients avoid late fees and service disconnections. Maintains exception reports and works independently while collaborating with team members. The role requires strong computer, communication, research, problem-solving, organizational, and relationship-building skills.

Processes utility account authorizations by contacting vendors and clients, completing and tracking authorization forms, retrieving utility bills, verifying bill delivery methods, and preparing bills for database processing. The role requires outbound communication, research, problem-solving, organization, attention to detail, and resolving approximately 25 billing issues daily.

Serve as the primary point of contact for clients by troubleshooting applications, providing training and ongoing support, managing client and marketing reports, facilitating recurring meetings, resolving concerns, identifying trends, proposing system improvements, and coordinating with internal operational teams.

Owns enterprise virtualization, compute, storage, Windows and Linux systems, identity services, monitoring, backup, and disaster recovery. Diagnoses complex infrastructure problems across hypervisor, operating system, storage, and network layers; develops PowerShell, PowerCLI, and Bash automation; improves resilience and observability; supports database infrastructure; and helps introduce container workloads. The role also includes mentoring junior administrators, maintaining documentation and recovery procedures, and collaborating with network, security, database, and application teams.

Supports client representatives and internal teams by researching and resolving client data exceptions, opening and closing accounts, processing account number changes, and handling client and vendor requests. The role requires strong communication, critical thinking, research, problem-solving, organization, attention to detail, and professional relationship-building skills.

Gather and analyze utility bill usage data to assess building efficiency. Ensure data accuracy, obtain missing information from utility companies, submit timely property reports, document progress, and communicate findings to clients and stakeholders. Participate in related projects and help train new hires on systems, processes, and time management.

Manage Sustainability Solutions client accounts and relationships, supporting onboarding, implementation, account planning, reviews, project delivery, and client satisfaction. Lead internal and external calls, coordinate cross-functional teams, monitor sustainability legislation and market needs, gather customer feedback, and advocate for product enhancements. Responsibilities also include contract and scope management, stakeholder communication, research, problem solving, and participation in product roadmap prioritization. Travel is required.

Create, maintain, and record login credentials for utility vendor websites; troubleshoot and update broken logins; enter and edit credentials in internal databases; communicate with vendors and make phone calls as needed.

Lead technical delivery for bulk internet deployments (MDU and SFR), managing site surveys, vendor/ISP engineering coordination, hardware provisioning, risk logging in Salesforce, and ensuring on-time network turn-up and operational handoff.

Design, develop, and maintain web applications, console apps, and RESTful APIs using C# and JavaScript. Collaborate on agile teams, perform code reviews, build internal tools, troubleshoot front-end issues, and deploy to Azure/Jenkins. Improve processes, follow best practices, and support CI/CD pipelines.