Jobs at Conservice

The Client Relationship Manager serves as the primary contact for clients, managing relationships, addressing concerns, and ensuring satisfaction through effective communication and problem-solving.

The Client Success Manager at WasteX ensures customer success by onboarding clients, managing relationships, and collaborating internally to improve products and services.

Investigate and resolve data sync issues between Conservice and Energy Star Portfolio Manager by comparing provider bills to required Energy Star fields, correcting data, pushing updates, and performing data quality checks. Act as the primary data quality control contact for Energy Star-related data and perform additional data entry and quality tasks as needed.

Handle utility invoice and payment issues to prevent service disconnections: request payment extensions and expedited payments, confirm payments posted, request missing invoices, pursue late fee removals, update mailing addresses, and follow up on disconnect notices. Frequent phone and email communication with providers and customers.

Research and resolve past-due utility balances and misapplied payments, coordinate with utility providers, document findings in the Conservice database, and make outbound calls to restore client accounts to good standing.

Audit client utility bills to identify sales tax exemption eligibility, prepare and submit tax-exemption documentation, work with utilities and state revenue to reclassify accounts, recover refunds, manage multiple client pipelines, and perform significant phone-based outreach (30–35% of time).

Investigate and resolve anomalies on utility provider bills, communicate with providers and clients by phone and email, determine corrective actions, recommend process improvements, and use Google Drive and Excel to document and meet performance goals.

The Client Representative manages client communications, addresses concerns, proposes improvements, and provides training and support on applications.

Manage utility invoice exceptions: research balance-forward issues and billing errors, request missing or corrected invoices, obtain extensions or expedited payments, maintain exception reports, and liaise with utility providers to avoid late fees and disconnections.

Audit and improve senior data entry workflows for utility billing in Capturis. Identify process gaps, coach team members, verify corrective actions, analyze trends, and support training to improve accuracy and client satisfaction.

Locate and harvest electronic utility bills from provider websites, input bill data into the Conservice database, investigate missing bills, and contact utility providers via phone and email to resolve issues. High outbound phone usage and occasional process improvement suggestions required.

Create, maintain, and record login credentials for utility vendor websites; troubleshoot and update broken logins; enter and edit credentials in internal databases; communicate with vendors and make phone calls as needed.

The Account Executive manages the sales process for Onboard, engaging property owners to sell technology solutions, overseeing longer sales cycles, and building a national pipeline of new business opportunities.

As an Authorizations Account Processor, you will manage utility vendor authorizations, process bills, and ensure client communication, aiming for daily billing resolutions.

The Implementation Administrator supports the Implementation team by coordinating projects, maintaining data integrity in records, conducting audits, preparing documents, and managing marketing campaigns.

Coordinate and schedule submetering installations and retrofits, review contracts/proposals, track progress in NetSuite, order and ship equipment, update software, remotely troubleshoot systems, and communicate regularly with clients, contractors, and internal teams to ensure smooth installation and transition to billing.

The Content Strategist will develop and execute content strategies for digital platforms, focusing on brand messaging, social media, and campaign content while collaborating with internal teams to maintain brand voice.

The NAS Billing Setup Specialist facilitates client onboarding, ensures accurate data setup for billing, communicates with various teams, and monitors setup progress.

As an Account Processor, you will ensure timely receipt and input of utility provider bills while resolving complications with providers through phone and email communication.

Lead and manage a team of analysts, driving strategic insights through data analysis, visualization, and collaboration with senior executives.