Coordinate with clients, team members, and utility providers to resolve activations, disconnects, and client requests. Research issues, respond to client correspondence and calls, document disconnects, and provide summaries of problems and resolutions. Maintain strong client relationships and prioritize workload in a fast-paced, phone-heavy environment.

The Late Fee Recovery Specialist negotiates with utility providers to waive or reduce late fees, handles communication, and documents all transactions.

Develop and maintain web applications and RESTful APIs, enhance internal tools, participate in code reviews, and streamline development practices.

The Litigation and Insurance Counsel will manage complex litigation, oversee insurance coverage issues, provide legal counsel, and collaborate with various stakeholders to protect the company's interests.

The Knowledge Manager oversees governance of the knowledge base, ensuring high-quality content, developing standards, and optimizing knowledge systems for usability and scalability.

The Account Processor will create and maintain login credentials for utility accounts, manage incorrect logins, and ensure database accuracy.

The Vacant Missing Bills Analyst investigates and recovers missing utility bills for vacant units, ensuring timely receipt and communication with utility providers to prevent late fees.

As a Senior Software Engineer, you will develop web applications and RESTful APIs, participate in agile project teams, maintain internal tools, and ensure development best practices.

The Data Entry Process & Performance Auditor will audit workflows, identify accuracy issues, coach team members, and support process improvements to enhance operational accuracy and client satisfaction.

The New Accounts Setup Coordinator is responsible for early-stage data entry duties, including importing data into YODA and resolving discrepancies in tenant information.

The Treasury Support Ticket Specialist analyzes and organizes bank payment discrepancies, using Excel to manage and reconcile accounts while assisting other team members with payment-related inquiries.

The Transition Specialist inspects and updates mailing addresses on accounts, communicates with clients and utility providers, and resolves account issues.

As a Contract Specialist, you'll manage contracts, ensure vendor compliance with insurance requirements, and maintain client relationships through communication.

The Funding Manager generates fund requests, checks accuracy, obtains client approval, and ensures client satisfaction while managing funds and communications.

Disposition Specialists manage the offboarding of properties by coordinating with utility providers, ensuring clients receive their deposits, and closing accounts in the system.

The Data Quality Specialist investigates inconsistencies in utility bills, audits historical data, and proposes process improvements to ensure accurate consumption data for clients.

Account Resolution Specialists research and resolve client issues effectively, working with multiple teams and maintaining communication with clients and residents.

As a Late Fee Specialist, you will investigate utility late fee causes, communicate with teams to resolve issues, document findings, and prepare reports.

The Billing QC Specialist oversees quality control of resident billing. Responsibilities include verifying bills, analyzing documentation, tracking trends, and providing feedback for improvements.

Disconnect Analysts research disconnect notices and coordinate efforts to restore utility services, maintaining client relations and resolving account issues.