Jobs at Conservice

Own customer relationships for the Goby ESG platform, leading onboarding, platform education, value creation, and ongoing customer management. Partner with executives, frontline users, and internal technical teams to deliver contracted ESG services, solve problems, improve platform adoption, identify upsell opportunities, and drive long-term customer value. The role requires cross-functional communication, project coordination, process discipline, data-informed decision-making, and experience with business software and SaaS environments.

Own multiple bulk internet implementations from contract execution through PMS integration, resident communications, go-live, and Account Management handoff. Manage timelines, scope, administrative execution, ISP partners, client communications, data accuracy, and cross-functional alignment. Maintain launch KPIs, protect project boundaries, ensure clean financial records, and deliver reliable implementations for property owners.

Researches and resolves anomalies in utility provider bills, communicates with providers and clients by email and phone, determines corrective actions, identifies inefficient processes, and develops solutions. The role requires attention to detail, clear communication, prioritization, independent problem-solving, computer proficiency, adaptability to software, and deadline management. Approximately 25% of the work involves outbound calls. Performance-based bonuses are available.

Develop, deploy, monitor, troubleshoot, and optimize RPA robots automating utility bill transactions and complex data processes. Expand automation into EDI and core systems, support SFTP/MFT integrations, coordinate vendor configurations, collaborate with internal technical teams, and perform testing to ensure reliability and data integrity.

Owns the end-to-end customer experience for the WasteX program, including onboarding, relationship management, value creation, ROI delivery, problem resolution, and retention. Partners with senior executives, frontline teams, and internal leaders to implement programs, improve products, and drive continuous growth. Requires strong business acumen, communication, analytical thinking, process discipline, and experience with technology platforms and SaaS models.

Set up and maintain accurate property information in the Conservice database. Responsibilities include gathering and verifying client and utility vendor information, entering sensitive data, importing records, creating general ledger files, following up by phone and email, participating in client calls, and resolving setup issues while managing assigned portfolios accurately and efficiently.

Coordinate property offboarding by working with utility providers and clients to obtain final bills, schedule final meter reads, recover deposits, and close accounts and products in Conservice. Serve as a point of contact across multiple properties, independently resolve issues, communicate professionally, prioritize tasks, and meet performance goals while maintaining composure and attention to detail.

Responds to customer emails and real-time chats, resolves questions and concerns, maintains communication quality, monitors issue volume, coordinates with clients and departments, and follows up on account-related submissions. The role requires strong written communication, organization, computer proficiency, and reliable attendance. Occasional outbound calls to leasing offices may be required, with a hybrid schedule and performance-based pay.

Resolve client accounting concerns through professional correspondence, property and management record maintenance, ACH verification and processing, and handling credits, charges, and special accounting requests. The role requires maintaining a high customer experience score while managing unfamiliar situations accurately and efficiently. Responsibilities also include supporting accounting projects and resolving escalated issues as needed.

Own the design discipline and client-facing product experience across utility management, billing, operations, reporting, and data products. Lead problem framing, research, information architecture, service design, product delivery, accessibility, design systems, AI-mediated experiences, and design operations. Establish standards, oversee contractors, influence product and engineering leadership, and shape future design hiring and practice growth.

Researches and resolves client and resident billing and trash-service issues through bill analysis, audits, email, and phone communication. Coordinates with internal teams, service providers, clients, and residents to investigate anomalies, complete requested projects, and resolve urgent concerns. Requires accurate, professional communication, strong organization, problem-solving with limited information, attention to detail, deadline management, and adaptability to changing processes.

Generates accurate funding requests from processed bills, sends requests to clients, obtains approval before funds are pulled, and authorizes bill payments. Communicates professionally with internal and external stakeholders, resolves client issues, maintains client satisfaction, and manages deadlines with careful attention to detail.

Collects delinquent client payments by monitoring accounts, investigating outstanding balances, contacting clients, processing payments and refunds, resolving billing issues, updating account records, and reporting collection progress. Collaborates with clients, account managers, team leads, and payment resolution teams to encourage timely payment and address credit or billing concerns.

Processes utility account authorizations by contacting vendors and clients, verifying authorization requests, tracking forms, retrieving utility bills, and preparing them for database processing. The role requires outbound phone and email communication, research, problem-solving, organization, attention to detail, and completing approximately 25 billing resolutions daily.

Develop and maintain websites, console applications, RESTful APIs, internal tools, and software deployed to Azure using Microsoft technologies. Collaborate with agile teams to define requirements, estimate work, design solutions, and enhance existing products. Mentor developers, conduct code reviews, improve development practices, troubleshoot issues, and adopt AI-assisted development tools responsibly.

Research and audit activations credit memos, prepare reports, communicate findings to Activations leadership, refine reporting processes, and perform related financial auditing tasks.

Provides frontline support for metering, billing, and account-management inquiries. Resolves Zendesk tickets, answers invoice and work-order questions, troubleshoots consumption and repeater issues, supports DIY installations, and creates self-help documentation. Prioritizes and tracks workload, explains causes and solutions to clients, coordinates with internal teams, and identifies recurring issues for automation or escalation.

Research and engage utility providers to improve bill delivery methods. Monitor automated workflows, troubleshoot robot exceptions, investigate recurring email and bill processing failures, and optimize automation accuracy. Collaborate with external utility vendors and internal development and testing teams while communicating clearly and working independently in a fast-paced environment.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.

Support and administer a PostgreSQL environment hosted in Azure. Responsibilities include database and table design reviews, performance monitoring and tuning, backup and recovery, replication, security and user management, scripting, code reviews, disaster recovery, and on-call emergency support. The role collaborates closely with software engineers and participates in an on-call rotation.