Jobs at Conservice

Research and resolve anomalies in utility provider bills, communicate with providers and clients, determine corrective actions, identify inefficient processes, and develop solutions. The role requires approximately 25% outbound phone communication and careful analysis of billing data. Candidates should be detail-oriented, organized, adaptable to new software, comfortable with Google Drive and Excel, and able to meet deadlines.

Researches and resolves client and resident billing and trash-service issues through bill analysis, audits, email, and phone communication. Coordinates with internal teams, service providers, clients, and residents to investigate anomalies, complete requested projects, and resolve urgent concerns. Requires accurate, professional communication, strong organization, problem-solving with limited information, attention to detail, deadline management, and adaptability to changing processes.

Generates accurate funding requests from processed bills, sends requests to clients, obtains approval before funds are pulled, and authorizes bill payments. Communicates professionally with internal and external stakeholders, resolves client issues, maintains client satisfaction, and manages deadlines with careful attention to detail.

Processes and quality-checks utility meter read data, maintains property and meter records, resolves data errors before billing, and supports payment portal and check-scanning services. The role communicates with internal departments and meter-reading vendors, researches system issues, and provides email and phone support. Strong attention to detail, organization, Excel skills, communication, time management, and adaptability are important. No IT degree or programming experience is required, and training is provided on preferred property-management systems and data technologies.

Collects delinquent client payments by monitoring accounts, investigating outstanding balances, contacting clients, processing payments and refunds, resolving billing issues, updating account records, and reporting collection progress. Collaborates with clients, account managers, team leads, and payment resolution teams to encourage timely payment and address credit or billing concerns.

Reconcile bank and credit card payments, organize online and check payments in Excel, correct account and reference number errors, resolve duplicate and aged payments, obtain payment proof, and coordinate with providers and internal teams to recover funds and resolve discrepancies.

Research and resolve delinquent balances, account transfers, outstanding payments, and misapplied payments. Coordinate with utility providers to bring client accounts current, document errors and causes in the Conservice database, and make outbound provider calls more than 50% of the workday. The role requires strong communication, attention to detail, self-motivation, adaptability, and effective workload prioritization.

Recruit high-volume operational talent domestically and internationally, including offshore hiring. Responsibilities include sourcing, interviewing, candidate evaluation, pipeline development, stakeholder collaboration, recruitment strategy improvement, onboarding coordination, and compliance with employment laws. The role also requires using recruiting technology, analyzing hiring metrics, and partnering with managers to meet organizational staffing needs.

Processes utility account authorizations by contacting vendors and clients, verifying authorization requests, tracking forms, retrieving utility bills, and preparing them for database processing. The role requires outbound phone and email communication, research, problem-solving, organization, attention to detail, and completing approximately 25 billing resolutions daily.

Develop and maintain websites, console applications, RESTful APIs, internal tools, and software deployed to Azure using Microsoft technologies. Collaborate with agile teams to define requirements, estimate work, design solutions, and enhance existing products. Mentor developers, conduct code reviews, improve development practices, troubleshoot issues, and adopt AI-assisted development tools responsibly.

Audits vacant utility bills against rent roll data, identifies tenants without utilities in their names, records and sends client reports, and reviews tenant bills to resolve disputes. The role requires detailed research, independent analysis, clear written and verbal communication, and 15–20% phone work. Candidates should have strong attention to detail, computer proficiency, and a high school diploma or GED.

Research and audit activations credit memos, prepare reports, communicate findings to Activations leadership, refine reporting processes, and perform related financial auditing tasks.

Provides frontline support for metering, billing, and account-management inquiries. Resolves Zendesk tickets, answers invoice and work-order questions, troubleshoots consumption and repeater issues, supports DIY installations, and creates self-help documentation. Prioritizes and tracks workload, explains causes and solutions to clients, coordinates with internal teams, and identifies recurring issues for automation or escalation.

Research and engage utility providers to improve bill delivery methods. Monitor automated workflows, troubleshoot robot exceptions, investigate recurring email and bill processing failures, and optimize automation accuracy. Collaborate with external utility vendors and internal development and testing teams while communicating clearly and working independently in a fast-paced environment.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.

Build and improve intelligent document-processing automations for complex utility bills. Analyze document variations, configure automation logic, troubleshoot issues, and collaborate with product engineering and operations teams. Develop subject-matter expertise in utility billing and data flows while applying document modeling, validation logic, AI tools, and related technologies to improve speed and accuracy.

Research and resolve payment overpayments and financial exposures by identifying errors, determining causes, correcting records, recovering funds from clients or providers, and coordinating with internal teams. The role also communicates frequently with clients, prioritizes workload, and uses financial records and software to manage exposure portfolios.

Support and administer a PostgreSQL environment hosted in Azure. Responsibilities include database and table design reviews, performance monitoring and tuning, backup and recovery, replication, security and user management, scripting, code reviews, disaster recovery, and on-call emergency support. The role collaborates closely with software engineers and participates in an on-call rotation.

Coordinates property ownership conversions with clients, account managers, and utility providers. Gathers billing information, schedules utility transfers, enters account data into the Conservice database, explains utility payment processes, and serves as a point of contact across multiple properties. Requires strong communication, organization, attention to detail, problem-solving, composure under stress, and workload prioritization.

Maintains secure, efficient databases by reviewing and optimizing code, monitoring performance and security, troubleshooting SQL Server environments, and supporting backup, recovery, replication, disaster recovery, installation, configuration, and availability group operations. Coordinates with team members on database projects and participates in an on-call rotation.