Pay: $13.75/hour + Potential for Performance-based Bonus
Schedule: Monday - Friday 8 am - 5 pm
LOCATION: Hybrid - " In office on Tuesday, Wednesday, Thursday)
OverviewAt Conservice, our mission is to manage our clients’ utilities - and we’re looking for people to investigate when bills go missing! Vacant Missing Bills Specialists ensure expected vacant bills are received in a timely manner and recover any that are missing. Your performance will help prevent costly late fees and potential disconnects. Come be part of a unified team dedicated to client satisfaction and creating a positive culture.
Responsibilities
- Investigate missing bills for vacant units and either retrieve them or determine why they cannot be retrieved
- Ensure Conservice is receiving expected bills for vacant units
- Communicate with utility providers through phone calls and emails
- Engage in some written client communication for diverse purposes
- Confirm mailing addresses and account details
- Recover any missing vacant bills
- Assist in recovering all missing bills in billing history
- Prevent late fees and utility disconnects where possible
Preferred Skills
- Clear and professional written and verbal communication
- Attention to detail
- Able to quickly learn and adapt to new computer software
- Self-motivated to find the “why” behind the problem
- Interested in exceeding expectations
- Prioritize time effectively to complete workload and achieve goals
- High school diploma
Top Skills
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
