Jobs at Confie

Support design, development, and deployment of production-ready LLM-based features. Build and maintain APIs and integrations, assist with model evaluation, monitoring, and tuning, research transformers/RAG/vector DBs, participate in code reviews and agile processes, document work, and iterate closely with end users using forward-deployed engineering principles.

Monitor and evaluate inbound/outbound/side-by-side calls, chats, emails and claims; provide feedback, coaching and floor support; lead training, calibration and quality talks; investigate and remediate quality issues; assist audits, implement quality systems, and support new hires.

Supervise and mentor a bilingual team handling auto physical damage, total loss, vehicle appraisal, and salvage claims. Ensure compliance, monitor quality and productivity, perform file audits, manage workloads, implement process improvements, and support employee development.

Provide first-line application support for enterprise systems (Atlas, AgencyTrak, EasyInk). Triage, log, and troubleshoot incidents; follow ITIL processes; escalate to Level II; maintain documentation and knowledge base; collaborate with dispatch, QA, and development teams.

Investigate, evaluate, reserve, and settle complex auto claims (liability, physical damage, bodily injury). Manage catastrophe losses, coverage issues, rental/tow mitigation, fraud referrals, and deliver customer service.

The SEM Manager will plan and optimize paid search campaigns, enhance online visibility, generate leads, manage budgets, and analyze data-driven strategies to improve performance in the insurance industry.

Lead QA for internal insurance lines, manage sampling and statistical controls, analyze quality trends, coach QA analysts, run Lean/Kaizen improvements, partner on QA dashboards, and deliver scorecards and action plans.

The Learning and Development Director leads the planning and implementation of initiatives to enhance employee satisfaction and efficiency, focusing on continuous development and organizational adaptability.

The HR Manager leads HR initiatives to enhance performance, culture, and employee experience, ensuring compliance and strategic workforce planning.

Provide L3 infrastructure support: administer and monitor virtualized servers and storage, perform patches and updates, manage VMware/Hyper-V and Microsoft server applications, generate monitoring reports, troubleshoot escalations, configure remote access and DHCP, assist migrations, perform on-site hardware tasks, and participate in on-call rotation.