Teams at Confie

Plans and forecasts contact center staffing needs using historical and real-time data. Develops schedules aligned with call volumes, coordinates staffing plans with cross-functional teams, monitors production efficiency, and prepares performance, forecast, and ad hoc reports. The role supports service-level performance and customer experience while optimizing workforce allocation.

Lead QA for internal insurance lines, manage sampling and statistical controls, analyze quality trends, coach QA analysts, run Lean/Kaizen improvements, partner on QA dashboards, and deliver scorecards and action plans.

The HR Manager leads HR initiatives to enhance performance, culture, and employee experience, ensuring compliance and strategic workforce planning.