Teams at Confie

Maintains and troubleshoots enterprise network infrastructure across multiple locations. Configures and supports Cisco routers, switches, firewalls, and VPN solutions; resolves LAN, WAN, MPLS, and SD-WAN issues; monitors availability and SLA compliance; executes upgrades and infrastructure projects; maintains network documentation; coordinates with telecommunications providers and vendors; and recommends network improvements.

Provides high-level administrative support to executives by managing calendars, communications, travel, documents, meetings, action items, confidential information, events, and stakeholder relationships. The role also supports strategic initiatives, coordinates projects, anticipates leadership needs, and proactively resolves operational issues.

Plans and forecasts contact center staffing needs using historical and real-time data. Develops schedules aligned with call volumes, coordinates staffing plans with cross-functional teams, monitors production efficiency, and prepares performance, forecast, and ad hoc reports. The role supports service-level performance and customer experience while optimizing workforce allocation.