About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
Job Responsibilities
- All duties of Infrastructure Support Level 1
- Generate
system utilization reports utilizing monitoring tools such as, SolarWinds &
Vrops
- Creation of DHCP Scopes and Failover
Configurations
- Perform routine system updates, patches, and upgrades.
- Escalation for Level 1 & 2 Support &
Dispatch
- Enforce IT Infrastructure standards and best
practices to ensure a high degree of user satisfaction based on Management
& Senior
- Administrator/Engineer recommendations
- Logging: Monitor server aggregating logs from
critical servers and other critical systems
- Problem solving, troubleshooting, and analytical
skills with the ability to define problems, collect data, establish facts and
draw valid conclusion to respond to common inquiries or escalations from
end-users
- Remote Access: Configure and maintain remote
access technologies and access such as Remote Desktops Services, VPN
- Server Administration and Management: Setup,
install, configure, administer, maintain, monitor and support physical and
virtual servers including Windows 2016-2022, some Linux, and other Server
Applications products on a heavy virtual environment
- Server Application Management: Administration of
server bound applications such as IIS, Active Directory, VMware, HyperV.
VMware vSphere ESXi, vCenter including vMotion - Storage: Manage and administer SAN/NAS
technologies, Fiber / iSCSI Technology
- Assist
in the planning and execution of network and server technology migrations.
- Onsite
physical work with ability to lift server equipment, rack & stack, cabling,
etc.
- Work
independently with very little supervision while providing clearly documented
activities via weekly summary reporting.
- Time
management, teamwork, and a commitment to learning new skills
Available for rotating on-call scheduling - Must
be willing to work outside normal business hours as needed
- Perform
other work-related duties as assigned
Requirements
- 5+ years of experience with IT
maintenance and technical support or equivalent
combination of education and experience
- Candidates with certifications such as MCSA, MCSE, MCITP will be
given higher consideration including Azure Fundamentals or Azure Administrator
- ITIL 4 Foundation Certified preferred
- Thorough intermediate knowledge of virtualization technologies
(e.g., VMware, Hyper-V).
- Strong Understanding of all the following Microsoft infrastructure
applications: Windows Servers, Active Directory, Remote Desktop Services,
Internet Information Services
- Knowledge of the following infrastructure Hardware: Dell and HP
server hardware
- Ability to understand basic powershell/cmd scripting and commands
- Excellent attitude and strong interpersonal and communication
skills (verbal and written)
- Ability to work well in a team and independently.
- Strong problem-solving skills and attention to detail.
- Eagerness to learn and adapt to new technologies
Benefits
- Competitive weekly salary
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities
Skills Required
- 5+ years of experience with IT maintenance and technical support or equivalent
- Intermediate knowledge of virtualization technologies (VMware, Hyper-V)
- Administration of VMware vSphere ESXi, vCenter, vMotion
- Experience with vRealize Operations (vROps) and SolarWinds for monitoring and reporting
- Windows Server administration (Windows Server 2016-2022) and some Linux experience
- Administration of Microsoft infrastructure: Active Directory, Remote Desktop Services, Internet Information Services (IIS)
- Storage management experience: SAN/NAS, Fiber Channel and iSCSI
- Ability to create DHCP scopes and failover configurations
- Ability to understand basic PowerShell/CMD scripting and commands
- Knowledge of Dell and HP server hardware
- Available for rotating on-call schedule and willing to work outside normal business hours
- Onsite physical work ability (lift server equipment, rack & stack, cabling)
- Escalation handling for Level 1 & 2 support and strong troubleshooting/problem-solving skills
- Certifications such as MCSA, MCSE, MCITP, Azure Fundamentals or Azure Administrator
- ITIL 4 Foundation certification
- Excellent interpersonal and communication skills; ability to work independently and in teams
- Eagerness to learn and adapt to new technologies
What We Do
Confie is the largest independent personal lines insurance agency and broker in the United States, operating as a leading call center in Tijuana that provides customer service, back office support, and sales for US insurance companies.
