Jobs at Concord USA

Configure and maintain Genesys Workforce Management, including forecasting, scheduling, adherence, and intraday management. Build dashboards, performance views, and scheduled reports for contact center leadership. Support platform migration, validate WFM and reporting data, audit discrepancies using Power Automate or Power Query, and develop Power BI reporting. Partner with operations leaders to translate staffing and service-level needs into system configurations and reporting, while documenting processes and definitions.

Lead the architecture, governance, stabilization, and performance of an enterprise Salesforce B2C Commerce platform using SFRA. Own third-party retail integrations, release management, production health, code quality, and technical standards. Lead and mentor engineers and agency partners, coordinate technical estimation and design reviews, and collaborate with product, QA, UX/UI, DevOps, and business stakeholders. The role requires extensive SFCC architecture experience, enterprise implementations, JavaScript and web development expertise, and strong integration knowledge.

Implements and manages client-side and server-side tag management and digital analytics solutions across web and iOS platforms. Configures Tealium, Google Tag Manager, and GA4 tracking; builds reports; debugs and validates data; and coordinates testing and releases. Owns projects from requirements gathering through implementation, delivery, and post-release support while collaborating with business, marketing, development, QA, and vendor stakeholders.

Develops artificial intelligence solutions. The description provides no additional details about specific responsibilities, technologies, qualifications, work location, travel, compensation, or clearance requirements.

Design and maintain scalable data pipelines, architectures, ingestion workflows, transformations, and feature engineering. Partner with data scientists, engineers, architects, and business stakeholders to translate use cases into technical solutions. Apply marketing analytics, KPI design, measurement frameworks, segmentation, experimentation, and statistical analysis. Present actionable insights to executives, communicate complex findings clearly, mentor junior team members, and manage competing project priorities in a client-facing consulting environment.

Design and deliver client-facing data and analytics solutions from concept through implementation. Perform rigorous analysis, build analytics pipelines, apply machine learning, evaluate LLM prompts, create KPI dashboards, and translate data into actionable strategies. The role also advises clients on appropriate data products, evaluates emerging technologies, and provides thought leadership while managing multiple projects.

Part-time onsite Office Coordinator supporting daily Kansas City office operations. Responsibilities include front desk coverage, opening and closing procedures, supply ordering, shared-space upkeep, event and meeting logistics, vendor and maintenance coordination, mail handling, scheduling, facilities documentation, budget support, and general administrative projects.

Develop and lead Android applications while creating and leveraging AI capabilities. The role requires strong senior-level Android development expertise and the ability to apply AI in software development.

Leads complex technical programs for an enterprise client, coordinating engineering, operations, and sales stakeholders. Responsibilities include defining outcomes, building delivery plans, managing risks and dependencies, establishing governance, driving change, and communicating performance. The role also requires applying AI agents to program orchestration, scaling program-management practices, and providing technical guidance on software development and platform architectures.

Develop and customize Salesforce solutions, primarily within Sales Cloud. Configure Salesforce and implement Einstein Sales capabilities, with hands-on responsibility for lead scoring and opportunity scoring. The role requires 5–6 or more years of experience working with Salesforce clouds, especially Sales Cloud.

Senior Software Tester responsible for designing and maintaining Cypress automation frameworks, executing automated and manual testing, integrating test suites into CI/CD pipelines, and reporting defects. The role includes regression, smoke, functional, API, and quality-metrics activities, plus collaboration with cross-functional teams and mentoring junior testers. Candidates need strong JavaScript or TypeScript skills, testing experience, Agile and SDLC knowledge, and familiarity with version control and CI/CD tools.

Build and maintain SQL data models, reporting structures, data pipelines, database architectures, and ETL/ELT workflows. Transform and validate enterprise data using Databricks, Snowflake, cloud platforms, Python, and SQL. Partner with stakeholders to translate business needs into scalable analytics solutions, dashboards, and data products. Investigate data quality issues, optimize performance, automate workflows, and apply AI-enabled analytics tools with appropriate security, governance, and human validation.

Concord seeks applicants for future roles across data analytics, UX design, software engineering, and digital marketing, promoting collaboration and learning.

Lead customization and architecture of OSC frameworks, build UI and server-side components, design REST/SOAP integrations with ERPs/CRMs/payment gateways, optimize performance, enforce code quality and security, mentor developers, plan sprints, and mitigate technical risks.