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Performs customer network activations, migrations, routing configuration, cloud service deployments, and troubleshooting across SD-WAN, VPN, MPLS, and hybrid cloud environments. Configures networking and security hardware, virtual appliances, authentication systems, and UTM policies. Collaborates with customers, carriers, vendors, and internal teams to resolve connectivity issues, document activations, and ensure successful deployments. Provides technical guidance to junior engineers and supports shifting schedules, overtime, and weekend or holiday work.
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Provides Tier 2 support for UCaaS and VoIP services, troubleshooting call quality, connectivity, outages, and system issues. Mentors Tier 1 analysts, escalates complex incidents, analyzes call logs, documents solutions, and identifies recurring problems. Supports the design, deployment, testing, administration, and maintenance of telephony infrastructure while collaborating with internal teams, vendors, and service providers. The role requires advanced networking expertise, strong customer communication, and a variable on-site/hybrid work schedule.
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Designs and maintains scalable audience ingestion pipelines across cloud storage, Snowflake processing layers, and Aerospike serving systems. Responsibilities include schema validation, data modeling, incremental processing, observability, quality monitoring, migration support, partner onboarding automation, and workload isolation. The role collaborates across architecture and platform teams, improves operational reliability, contributes to future-state platform design, and mentors junior engineers. Strong expertise in SQL, Python, Snowflake, AWS ingestion, production data pipelines, infrastructure automation, and historical and serving-oriented data models is required.




















