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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Provide phone and email customer support for PSA Japan: handle inquiries about submissions, shipping, payments, accounts and systems; resolve issues and escalations with other departments; improve support processes, manuals, FAQs and tools; participate in CS projects and collaborate with IT to enhance portals and workflows. On-site, full-time role reporting to the CS Manager.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Collectors is launching Beckett operations in Lage, Germany and hiring Trading Card Graders, Operations Associates, and Customer Support Representatives. Graders inspect and document card condition; Operations handle shipments, packaging, and quality checks; Customer Support answers email/ticket inquiries and maintains records. Roles require attention to detail, teamwork, and computer literacy; German and English required for support. Training provided; competitive salary and benefits.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Designs, delivers, and documents training for Customer Relations staff, including onboarding and annual programs. Identifies training needs, creates curricula and manuals, improves processes, and works with managers and technical writers to ensure consistent training across teams.
