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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Supervise the Customer Relations Center in Plano, TX, driving KPIs, staffing, training, SOPs, and continuous improvements. Resolve escalated calls/emails, collaborate with IT and operations for portal and data insights, assist claims and QA, and ensure SLA turnaround times are met.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and scale People Operations for a global, multi-brand workforce of 3,000+ employees. Build HR systems, policies, compliance, and vendor ecosystems; drive automation and data-driven HR processes; partner on headcount planning, M&A integrations, global mobility, and lifecycle programs (onboarding, offboarding, talent acquisition ops). Manage a People Ops team and cross-functional projects to ensure consistent, compliant employee experiences across brands and geographies.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead the Vault customer-relations workstream, owning queue performance, SLAs, escalations, and day-to-day execution. Coach and supervise team members handling Vault damage, mis-shipments, wrong-account issues, label corrections, reholders, and related exceptions. Coordinate pulling, packing, routing, and cross-functional handoffs while monitoring trends and improving Vault CRC workflows and SOPs.
