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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead the onsite PSA Customer Care team in Plano, TX, establishing KPIs, staffing, training, SOPs, and continuous improvements. Mentor representatives, manage peak demand, partner with management on data-driven customer experience strategy, and maintain customer satisfaction and service standards.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Provide world-class customer care to customers, resolving inquiries through various channels, and ensuring high-quality service while meeting contact metrics.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Annotate, label, and QA large image datasets per detailed guidelines to create high-quality training data for ML models. Collaborate with stakeholders, follow workflows, and meet productivity and accuracy targets during an 8-week onsite assignment.
