Jobs at CloudTalk

Own a strategic B2B SaaS portfolio across North America, driving customer retention, renewals, expansion, and portfolio health. Build proactive save strategies, identify growth opportunities, run executive business reviews, track customer health metrics, and act as the internal advocate for clients. Partner with Product, Support, and Customer Engineering while using CRM, analytics, and customer-success tools to manage performance and deliver measurable customer outcomes.

Engage and qualify inbound prospects, understand their needs, educate them on CloudTalk’s AI communications platform, and schedule appointments for sales representatives. The role involves consultative selling, proactive lead follow-up, KPI and SLA achievement, CRM data management in HubSpot, and collaboration with international sales teams. Business-fluent English is required, while Spanish is advantageous.

Leads a six-person copywriting team and owns editorial quality, content strategy, SEO, and AI-search visibility. Partners with SEO, technical, web, design, product marketing, and sales teams to plan and publish content that drives organic traffic, conversions, and pipeline. Manages OKRs, evaluates performance using analytics and search metrics, coaches writers, edits content, and continually improves content workflows and standards.

Own a B2B SaaS customer portfolio, driving retention, renewals, expansion, and measurable customer outcomes. Build health frameworks, forecast churn risk, execute save strategies, identify growth opportunities, and conduct executive business reviews. Act as the customer advocate internally while partnering with Product, Support, and Customer Engineering. The role requires commercial ownership, analytical portfolio management, SaaS product aptitude, and fluent English and Spanish communication.

Engage inbound prospects, understand their needs, educate them on CloudTalk’s AI business communications platform, qualify leads, and schedule appointments for sales representatives. Maintain accurate lead data in HubSpot CRM, meet outreach SLAs and KPIs, and collaborate with international sales teams in a consultative, customer-focused environment.

Own a B2B SaaS customer portfolio, driving retention, renewals, expansion, onboarding, and overall account health. Build proactive save strategies, identify growth opportunities, track customer health metrics, conduct executive business reviews, and establish relationships with decision-makers. Act as the internal customer advocate while partnering with Product, Support, and Customer Engineering. Use CRM, analytics, and customer success tools to manage the portfolio and deliver measurable commercial outcomes.

Design elegant user experiences for CloudTalk’s AI-powered calling software across web, desktop, and mobile platforms. Build and scale cross-platform design systems, communicate concepts to engineering, product, and leadership, and collaborate on research, experimentation, and prototyping. The role requires managing complex projects, working autonomously and cross-functionally, and contributing to broader product initiatives. Experience with AI-powered product development is a plus.

Lead product strategy for CloudTalk’s AI and human communication platform serving sales and support teams. Responsibilities include user research, product vision and roadmap development, customer discovery, journey mapping, solution validation, and cross-functional alignment across R&D, marketing, customer experience, and go-to-market teams. The role requires measurable business outcomes, data-informed decision-making, clear communication of complex initiatives, and responsible use of AI in product workflows.