Jobs at CloudTalk

Own a B2B SaaS customer portfolio, driving retention, renewals, expansion, onboarding, and overall account health. Build proactive save strategies, identify growth opportunities, track customer health metrics, conduct executive business reviews, and establish relationships with decision-makers. Act as the internal customer advocate while partnering with Product, Support, and Customer Engineering. Use CRM, analytics, and customer success tools to manage the portfolio and deliver measurable commercial outcomes.

Own CloudTalk’s paid acquisition strategy and €5M annual budget across search and social channels. Build and optimize campaigns, ads, landing-page tests, bids, tracking, and attribution while measuring ROAS against SQL and pipeline value. Lead and coach one senior PPC specialist, collaborate with Sales, RevOps, and Marketing, and report performance and recommendations to the CMO. The role requires hands-on B2B SaaS performance marketing expertise, revenue-focused analytics, and strong English communication.

Design elegant user experiences for CloudTalk’s AI-powered calling software across web, desktop, and mobile platforms. Build and scale cross-platform design systems, communicate concepts to engineering, product, and leadership, and collaborate on research, experimentation, and prototyping. The role requires managing complex projects, working autonomously and cross-functionally, and contributing to broader product initiatives. Experience with AI-powered product development is a plus.

Lead product strategy for CloudTalk’s AI and human communication platform serving sales and support teams. Responsibilities include user research, product vision and roadmap development, customer discovery, journey mapping, solution validation, and cross-functional alignment across R&D, marketing, customer experience, and go-to-market teams. The role requires measurable business outcomes, data-informed decision-making, clear communication of complex initiatives, and responsible use of AI in product workflows.

Account Managers at CloudTalk own customer retention and portfolio expansion, acting as strategic partners closely tracking client KPIs and health metrics. They lead renewals, growth opportunities, and advocate for clients internally while leveraging data and technical aptitude to drive success.