Teams at CloudTalk

Own product education systems for a SaaS platform, keeping documentation, in-app tours, screenshots, demos, and AI-generated answers accurate as releases ship. Build AI-assisted documentation workflows, establish human review processes, analyze customer questions and adoption data, and lead internal and external education sessions, webinars, and how-to launches. Collaborate with Product, Support, and Marketing to improve activation, adoption, and customer self-service.

Own a strategic B2B SaaS portfolio across North America, driving customer retention, renewals, expansion, and portfolio health. Build proactive save strategies, identify growth opportunities, run executive business reviews, track customer health metrics, and act as the internal advocate for clients. Partner with Product, Support, and Customer Engineering while using CRM, analytics, and customer-success tools to manage performance and deliver measurable customer outcomes.

Leads a six-person copywriting team and owns editorial quality, content strategy, SEO, and AI-search visibility. Partners with SEO, technical, web, design, product marketing, and sales teams to plan and publish content that drives organic traffic, conversions, and pipeline. Manages OKRs, evaluates performance using analytics and search metrics, coaches writers, edits content, and continually improves content workflows and standards.