Teams at CloudTalk

Own a strategic B2B SaaS portfolio across North America, driving customer retention, renewals, expansion, and portfolio health. Build proactive save strategies, identify growth opportunities, run executive business reviews, track customer health metrics, and act as the internal advocate for clients. Partner with Product, Support, and Customer Engineering while using CRM, analytics, and customer-success tools to manage performance and deliver measurable customer outcomes.

Engage and qualify inbound prospects, understand their needs, educate them on CloudTalk’s AI communications platform, and schedule appointments for sales representatives. The role involves consultative selling, proactive lead follow-up, KPI and SLA achievement, CRM data management in HubSpot, and collaboration with international sales teams. Business-fluent English is required, while Spanish is advantageous.

Leads a six-person copywriting team and owns editorial quality, content strategy, SEO, and AI-search visibility. Partners with SEO, technical, web, design, product marketing, and sales teams to plan and publish content that drives organic traffic, conversions, and pipeline. Manages OKRs, evaluates performance using analytics and search metrics, coaches writers, edits content, and continually improves content workflows and standards.