Senior Product Manager (Remote from EU)

🌍 Global SaaS Scale-up | Series B
📍 Fully remote in EU or from our offices (Bratislava, Prague, Barcelona)

🚀 The stage: We’re a scale-up where PMs still make decisions quickly, without justifying every step.
🛠️ The ownership: Each team has one PM, so the product is yours end to end, from discovery to release, and you do the hands-on work yourself.
🤖 The AI side: Our PMs prototype and ship with AI, and AI voice agents are at the core of what we build.
🌍 The setup: Fully remote from the EU, in a company where AI is part of how everyone works.

If you want to make the call, ship it within weeks and see the result in the numbers, this is the place for you.

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

We’re a Senior Product Manager who will own a customer-facing product and shape how sales and support teams work with AI.

• Decide what gets built, why, and how you’ll know it worked.
• Build a deep understanding of your core users through direct and indirect research.
• Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.
• Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.
• Use AI in your daily work: prototype ideas, ship small changes to production yourself and get through customer research faster.
• Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges.
• Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making.

• 5+ years as a Product Manager owning a customer-facing B2B product.
• You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.
• You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as you are user-obsessed.
• You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team.
• Hands-on AI use you can show, like a prototype you built or a workflow you rebuilt. You know what you keep human and how you catch it when the model is wrong.
• You are stress-resilient, focused & highly organized.
• Experience with voice, communication or conversation intelligence products is a plus, not a requirement. How you work matters more than your industry.
  

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

• 💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
• 🛠️ You grow by shipping, and we build around that. Roughly 70% of your development comes from hands-on work on real problems. We back the rest with coaching and formal training, following the 70/20/10 model.
• 🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
• 📈 A path to equity. In R&D, equity is earned, and the bar is public: deliver exceptional results and impact, and you get your stake. When the company wins, you win with it.

• 🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
• 🌍 Fully remote, offices optional. R&D works remotely by default. When you want a desk, a whiteboard, or other humans, our hubs in Bratislava, Brno, Prague, and Barcelona are open to you. No office-days quota.
• ⏰ Flexible hours, built around your team. Start early or shift late as life needs it. Be there for meetings and your team's core overlap; how you arrange the rest of your day is yours.
• 💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance to build a setup you like sitting at.

• 🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
• 🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

• 💸 Up to €5,000 per referral. You know great engineers. When we hire one of them, you get paid for it.
• ✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated R&D offsite, both somewhere remote enough that people actually talk.
• ⚡ Hackathons twice a year. Two days to ship the idea you keep bringing up at lunch.
• 👕 Fresh CloudTalk swag every year, with a points system to earn more.

1. 30-min Call with our TA Team.
2. 60-min Interview with CPTO.
3. 90-min Product Challenge Interview (AI tools permitted and expected - we assess your judgement, not your unassisted output).
4. 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back.

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Policy.