Jobs at Clara

Own global fraud detection strategy across markets and fraud vectors. Lead fraud infrastructure, rules, machine learning models, AI automation, risk signals, case management, model governance, and performance monitoring. Identify emerging threats and improve detection through data analysis, automation, and cross-functional collaboration. Establish KPIs, ensure explainability and human oversight, and scale 24/7 fraud coverage across regional operations.

Owns global fraud detection strategy across markets and fraud vectors. The role develops rules, risk signals, machine learning models, automation, case management, and AI-powered detection capabilities. It establishes model governance, monitoring, KPIs, and human oversight while identifying emerging threats such as synthetic identities, deepfakes, and AI-enabled fraud. The strategist partners with Fraud Operations, Risk, Product, Engineering, and Data Science to implement scalable, continuously monitored fraud controls.

Own Clara’s Sales Academy from onboarding through ramp certification and ongoing enablement. Design 30/60/90-day curricula, training materials, assessments, scorecards, and certification checkpoints. Connect learning data with sales performance metrics, build an AI-powered self-service Academy app using no-code tools, and administer HubSpot account assignments and data. Partner with sales leaders and subject matter experts to improve curriculum, coaching, and new-hire performance.

Own revenue and sales operations by identifying funnel bottlenecks, maintaining CRM data and workflows, building integrations and internal tools, and automating research, qualification, and enablement with AI. The role requires Python or JavaScript/TypeScript, SQL, API and CRM expertise, deployment and reliability practices, and cross-functional collaboration with Sales, Growth, Technology, and RevOps to improve pipeline performance and commercial outcomes.

Manage and grow a strategic portfolio of Clara clients in Rio de Janeiro. Responsibilities include building executive relationships, identifying upsell and cross-sell opportunities, increasing payment volume and solution adoption, leading negotiations, monitoring portfolio performance, developing account plans, and partnering with Customer Success, Sales, Credit, and Product. The role also requires client meetings, in-person visits, regional travel, and representing Clara at relevant business events.

Lead Brazil’s B2B credit analysis function, managing analysts, credit intake, approvals, renewals, limit reviews, quality, and service-level performance. Analyze financial statements, cash flow, credit bureau data, exposures, and risk signals to recommend credit limits and terms. Partner with Sales, Risk, Product, Data, Engineering, and Collections to improve policy, portfolio health, workflow automation, and analyst productivity.

Own the full Clara Global sales cycle in Argentina, from prospecting and qualification through demos, negotiation, and closing. Generate new business, build outbound pipelines, develop executive relationships, expand existing accounts, and support market positioning. Collaborate with Sales, Marketing, Product, and Partnerships teams while providing market intelligence. Use HubSpot, AI, and automation to improve productivity, forecasting, and conversion across a developing territory.

Own Clara’s Prism design system across web and mobile, including foundations, tokens, components, patterns, guidance, governance, adoption, and releases. Build AI-enabled design tooling, agents, workflows, and evaluations; prototype in code and contribute through pull requests. Define native mobile patterns, ensure accessibility and visual consistency, measure system adoption and speed, and collaborate closely with design, engineering, product, and AI stakeholders.

Execute and optimize paid media campaigns across Google Ads, Meta Ads, LinkedIn Ads, and other platforms. Responsibilities include campaign setup, tracking and attribution, audience and keyword research, A/B testing, performance reporting, AI-assisted analysis and content generation, and automation workflow development. The role manages campaigns across Latin American markets and collaborates with growth and creative teams.

Manage customer onboarding, remediation, KYC/KYB, enhanced due diligence, sanctions and adverse-media screening, transaction monitoring, AML/CFT investigations, risk classification, reporting, and case documentation across Brazil, Mexico, and Colombia. The role also manages compliance queues and SLAs, escalates higher-risk cases, supports audits and control testing, collaborates cross-functionally, and helps improve workflows and automation while preserving auditability.

Drive customer acquisition across Tijuana by developing prospects, managing the full B2B sales cycle, closing deals, and owning territory performance. The role requires outbound prospecting, pipeline and forecast management, consultative selling, CRM usage, and collaboration with Legal, Product, Finance, and other teams. The position works remotely from Tijuana with periodic team events, ramp-up sessions, and customer visits.

Leads sales growth for Clara across Recife and Northeast Brazil by identifying prospects, managing the full sales cycle, developing strategic client relationships, closing complex deals, and maintaining a predictable pipeline. The role requires strong local business networks, collaboration with Marketing and Product, and use of CRM, automation, and analytical tools to improve sales execution.

Own the full enterprise sales cycle in Mexico, from strategic prospecting through contract signature. Build and manage a high-quality pipeline, forecast accurately in HubSpot, and engage CFOs, treasurers, controllers, and other senior finance leaders. Navigate complex, multi-stakeholder buying processes, develop tailored value propositions, and collaborate with Risk, Product, and Operations to close high-impact B2B deals.

Provides high-touch B2B customer support in Colombia by resolving escalated issues across email, chat, and phone; investigating and documenting problems; following up on resolutions; supporting retention; managing multiple tickets; and identifying product or process improvements using Zendesk, HubSpot, and Google Drive.

Drive B2B customer acquisition across the Chihuahua territory by prospecting, managing the full sales cycle, closing deals, and owning regional pipeline performance. Develop and execute a scalable territory sales strategy, use CRM tools for forecasting, and collaborate with Legal, Product, Finance, and other teams. The role is primarily remote from Chihuahua, with periodic in-person ramp-up, team events, and customer visits.

Drive customer acquisition and revenue growth across Guanajuato by managing the full B2B sales cycle, from outbound prospecting through closing. Build and manage pipelines, forecasts, and territory strategy using CRM tools; conduct cold outreach, networking, and consultative selling; and collaborate with Legal, Product, Finance, and other teams. The role is remote from Guanajuato with periodic in-person ramp-up, events, and customer visits.

Resolves escalated B2B customer support issues through email, chat, and phone; investigates problems, documents findings, provides follow-up, supports customer retention, and identifies product or process improvements. Manages multiple tickets while maintaining high-quality, empathetic communication. Uses Zendesk, HubSpot, and Google Drive to deliver data-informed support.

Drive customer acquisition and growth in Monterrey by managing the full B2B sales cycle, from outbound prospecting through closing. Build and manage pipelines, forecasts, and territory strategy; conduct cold calls, email outreach, social selling, and networking; and apply BANT qualification. Collaborate with Legal, Product, Finance, and other teams while replicating effective sales practices across regions. The role is remote from Monterrey with periodic in-person ramp-up, events, and customer visits.

Own customer acquisition across the Querétaro territory, managing the full B2B sales cycle from prospecting and pipeline development through closing. Build and execute a scalable regional sales strategy, conduct outbound outreach, qualify opportunities using BANT, manage forecasts in CRM tools, and collaborate with Legal, Product, Finance, and commercial teams. The role is remote from Querétaro with periodic team events, ramp-up sessions, and customer visits.

Own and grow strategic B2B client relationships in Mexico, serving as the primary contact for key accounts. Identify expansion opportunities, manage complex sales and onboarding cycles, advise C-level stakeholders, optimize customer spend management, forecast sales, and execute account growth strategies. The role requires financial-sector experience, business acumen, strong relationship management, and professional English proficiency.