Jobs at Chartbeat

The Solutions Consultant serves as a Tubular platform expert, leading prospect demonstrations, trials, technical evaluations, and API opportunity scoping. The role translates customer needs and KPIs into value propositions, supports sales and customer success, presents to technical and executive audiences, and collaborates with Product, Engineering, Marketing, and Customer Success. Responsibilities also include tracking demo metrics, preparing technical documentation, managing multiple opportunities, and applying AI-assisted workflows.

Manage and grow an APAC portfolio of enterprise customers by building stakeholder relationships, supporting product adoption, identifying upsell and renewal opportunities, preventing churn, and providing consultative guidance. The role requires Mandarin proficiency, customer training, account forecasting, contract negotiation, cross-functional collaboration, and travel to customer meetings and conferences. Success depends on increasing customer engagement, optimizing product value, and expanding Chartbeat and Tubular Labs relationships.

Lead client implementation projects for the AdBook+ platform, translating business requirements into scalable configurations and workflows. Responsibilities include discovery, testing, training, go-live support, troubleshooting, documentation, and project delivery. Collaborate with Product, Engineering, Sales, and Client Success teams to resolve issues, improve implementation processes, and provide technical guidance to clients and internal stakeholders.

Build and evolve a foundational QA automation framework using TypeScript and Playwright. Develop end-to-end, API, integration, and database tests; integrate testing into CI/CD pipelines; establish scalable automation standards; manage test data; diagnose failures; and improve execution reliability. Provide technical leadership, mentor engineers, and collaborate with development, QA, and DevOps teams.

Manage and grow enterprise customer relationships across an assigned portfolio. Responsibilities include customer engagement, product optimization, renewals, churn prevention, upselling, cross-selling, account planning, stakeholder consultation, demonstrations, contract negotiation, and coordination with internal teams. The role requires understanding customers’ business goals and technical needs, advocating for solutions, and traveling to customer meetings and conferences as needed.

Own product vision and strategy for Lineup and FatTail order management systems. Lead roadmap development, customer and prospect engagement, commercial product support, platform integration across Chartbeat brands, and product team growth. Partner with sales, customer success, engineering, design, marketing, and executives to drive differentiation, adoption, retention, and revenue. Represent product strategy to customers, prospects, executives, and the Board while developing AI-enabled product capabilities.

Develop and execute buyer-focused content strategy for Lineup and FatTail, including articles, reports, POVs, case studies, video scripts, and presentations. Use competitive intelligence, customer research, and product expertise to identify differentiated content opportunities. Serve as the subject matter expert for Content Marketing, maintain alignment with Product Marketing, and collaborate with Marketing and Design to deliver polished assets that support demand generation.

Lead and scale a cross-brand content marketing function to produce data-driven thought leadership and full-funnel assets. Develop editorial strategy, manage a team of content producers, harness proprietary datasets for research-driven storytelling, optimize SEO and distribution, define buyer personas, and measure content ROI to drive demand, pipeline, and retention while aligning with product, growth, and comms teams.

Lead new-business sales for Lineup and FatTail across assigned international markets from the UK. Drive end-to-end enterprise sales, self-source pipeline, convert partners, negotiate multi-year SaaS agreements, maintain accurate CRM and forecasts, collaborate cross-functionally, and travel ~50% to meet new-business ARR quota.

Own new-business sales across North America for FatTail and Lineup, managing end-to-end enterprise deals, meeting annual new-logo quota, generating self-sourced pipeline, maintaining accurate CRM forecasting, negotiating multi-year SaaS contracts, and collaborating cross-functionally while traveling ~40%.

Lead global new-business enterprise sales for FatTail and Lineup, managing and growing a distributed team to hit new-logo ARR quota. Coach, recruit, and intervene on complex deals, drive pipeline generation, ensure forecast accuracy, and negotiate multi-year SaaS agreements while supporting cross-functional deal execution. Approximately 30% travel.

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.