Teams at Chartbeat

The Solutions Consultant serves as a Tubular platform expert, leading prospect demonstrations, trials, technical evaluations, and API opportunity scoping. The role translates customer needs and KPIs into value propositions, supports sales and customer success, presents to technical and executive audiences, and collaborates with Product, Engineering, Marketing, and Customer Success. Responsibilities also include tracking demo metrics, preparing technical documentation, managing multiple opportunities, and applying AI-assisted workflows.

Manage and grow an APAC portfolio of enterprise customers by building stakeholder relationships, supporting product adoption, identifying upsell and renewal opportunities, preventing churn, and providing consultative guidance. The role requires Mandarin proficiency, customer training, account forecasting, contract negotiation, cross-functional collaboration, and travel to customer meetings and conferences. Success depends on increasing customer engagement, optimizing product value, and expanding Chartbeat and Tubular Labs relationships.

Lead client implementation projects for the AdBook+ platform, translating business requirements into scalable configurations and workflows. Responsibilities include discovery, testing, training, go-live support, troubleshooting, documentation, and project delivery. Collaborate with Product, Engineering, Sales, and Client Success teams to resolve issues, improve implementation processes, and provide technical guidance to clients and internal stakeholders.