Jobs at Central Bank

Provide customer service and support for consumer, small business credit, and debit card holders via phone, email, and occasional in-person contact. Process payments, applications, reports, and account inquiries; maintain CRM records; follow bank procedures and compliance rules; assist on special projects, trainings, and cross-departmental requests while resolving customer issues and communicating with internal stakeholders.

Monitor debit and credit card activity across markets to detect fraud, investigate suspicious transactions, contact customers, process disputes, document cases, liaise with banks/processors, analyze fraud trends, and ensure regulatory compliance.

Provide customer service and support for consumer, small business credit and debit cards via phone, email, and occasional in-person contact. Process payments, applications, reports, and customer requests; maintain CRM records, follow bank procedures, resolve account issues, complete training, and assist with special projects and reporting while ensuring regulatory compliance.

Lead a commercial lending team in Central Oklahoma, drive business development, originate and manage commercial, real estate, and construction loans, analyze financials, structure deals, assess credit risk, ensure portfolio quality and regulatory compliance, and foster strong client relationships in the local market.

Answer customer calls and resolve card disputes by receiving and processing claims, performing account analysis and financial adjustments, balancing ledgers, maintaining account security, and entering forms and database records while ensuring regulatory compliance.

Lead end-to-end planning and delivery of digital marketing, web, content, UX, and optimization projects. Coordinate cross-functional teams, manage intake/prioritization, maintain project plans in Jira, facilitate UAT/QA and deployments, and implement AI/automation to improve workflows and delivery.

Process mortgage and real estate loan payments, payoffs, investor transfers and refunds. Key data entry, batch/scan items, resolve exceptions, mail escrow refund checks, perform reconciliations, assist customers and market personnel, and support investor reporting and loan servicing tasks while following policies and compliance.

Lead and oversee the Internal Audit function, develop and execute a risk-based audit plan, report findings to executive management, drive audit modernization and technology enablement, support acquisitions and enterprise growth, mentor audit staff, maintain regulator and external auditor relationships, and monitor evolving regulations and risks to strengthen governance and internal controls.

Lead end-to-end product lifecycle for commercial and small business digital banking solutions. Define strategy and roadmaps, prioritize backlogs, conduct market and customer research, coordinate cross-functional partners, monitor performance, and ensure secure, compliant delivery.

Perform audits of bank departments to evaluate internal controls, compliance, and business processes. Conduct inquiries, observations, and substantive testing, analyze data, document findings, and recommend process or profit improvements while collaborating with management. Some travel required.

Process and execute incoming and outgoing wire transfers accurately and on deadline, monitor request channels, verify branch and call-in wire compliance, investigate OFAC violations, and support Central Bank customers and staff while following laws, regulations, and internal policies.

Own product strategy, roadmap, and delivery for Central Bank's payment acceptance platform. Lead complex customer implementations, coordinate cross-functional teams and vendors, ensure compliance (PCI, NACHA), drive platform adoption, monitor performance, and support business development and vendor management.

Provide administrative support to commercial loan officers, maintain customer accounts, ensure compliance with lending policies and Bank Secrecy Act, train and lead lending assistants, liaise with loan operations, credit, and external parties (title, appraisal, insurance), and implement procedures and training to address regulatory changes.

Lead and grow Central Bank's Tulsa commercial lending presence by coaching a lender team, originating and managing commercial, real estate, and construction loans, executing market strategies, analyzing financials, structuring credit, and ensuring portfolio quality, compliance, and strong client service.

Provide part-time administrative and program support for customer experience initiatives: monitor and route feedback, maintain tracking tools, prepare communications, identify recurring issues, and collaborate cross-functionally to improve customer and employee experience.

Perform accurate data entry and batch balancing of incoming co-mingled cash letters, verify mobile deposits, enter blotter entries in Excel, and meet daily deadlines while working independently and interacting with related departments as needed.

The Financial Advisor provides investment advice, manages client portfolios, ensures compliance with regulations, and fosters relationships for referrals and business growth.

Provide day-to-day support for business credit card customers and market sales teams, including onboarding, documentation, procedure development, and ongoing program maintenance. Assist with proposals, scheduling, and cross-team projects while ensuring accurate setup and operational support of customer programs.

Manage client investment portfolios, develop and execute comprehensive financial, tax, insurance, and estate planning strategies, lead client meetings, support new business development, and grow regional market share while collaborating with advisors.

Manage trust, estate, IRA, and investment accounts; administer fiduciary duties per trust documents and law; advise clients on estate, tax, and financial planning; coordinate external advisors; deepen client relationships and handle complex family dynamics while collaborating with bank referral sources.