Teams at Central Bank

Resolve customer dispute claims by phone, process reports, balance general ledger accounts, analyze accounts, make financial adjustments, perform account security functions, and enter required forms and database records while following banking regulations.

Supports safe deposit operations across multiple branches, including customer access, contracts, billing, audits, compliance, drilling assistance, and procedure training. Administers iSTEP and CRM sales reporting systems by generating reports, researching discrepancies, training users, troubleshooting issues, and supporting Microsoft CRM implementation. Provides reception coverage, customer service, operational assistance, and regulatory compliance while maintaining confidentiality and traveling regularly within the market territory.

Manages commercial banking relationships, serves as a trusted advisor, develops new business, grows loan and deposit production, and partners with internal teams. Underwrites C&I and CRE credit requests, analyzes financial statements and business data, structures credit products, prepares recommendations, assesses risk, and maintains asset quality. Leads community and business development efforts while delivering high-quality service to commercial clients.