Teams at Central Bank

Provide customer service and support for consumer, small business credit, and debit card holders via phone, email, and occasional in-person contact. Process payments, applications, reports, and account inquiries; maintain CRM records; follow bank procedures and compliance rules; assist on special projects, trainings, and cross-departmental requests while resolving customer issues and communicating with internal stakeholders.

Monitor debit and credit card activity across markets to detect fraud, investigate suspicious transactions, contact customers, process disputes, document cases, liaise with banks/processors, analyze fraud trends, and ensure regulatory compliance.

Provide customer service and support for consumer, small business credit and debit cards via phone, email, and occasional in-person contact. Process payments, applications, reports, and customer requests; maintain CRM records, follow bank procedures, resolve account issues, complete training, and assist with special projects and reporting while ensuring regulatory compliance.