Teams at Central Bank

Manages the Home Equity Line of Credit division, supervising personnel responsible for disclosure, processing, underwriting, closing, and funding. Oversees credit risk evaluation, loan approvals, appraisals, compliance with bank and regulatory requirements, audit responses, staffing, budgets, production performance, and turn times. Provides underwriting guidance, develops training, coordinates with servicing and technology teams, and serves as a subject matter expert for HELOC processes and policy.

Provides reception, telephone, and customer service support in a banking environment. Greets customers, handles routine account service requests, assists teller and loan administration teams, manages cash-related tasks, maintains confidential records, and follows banking compliance and security procedures. Requires professional communication, attention to detail, basic math, computer proficiency, and the ability to operate office and teller equipment.

Processes customer dispute claims, reports, financial adjustments, account analyses, and general ledger balancing. Handles customer phone calls, performs account security functions, enters forms and database records, and ensures compliance with applicable regulations. Requires strong communication, attention to detail, multitasking, time management, and reliable attendance. Banking or debit card experience is preferred but not required, as training is provided.