Jobs at CCC Intelligent Solutions

Build and operate backend services and durable, event-driven multi-tenant systems connecting AI agents to insurance claims workflows. Own distributed-systems correctness, failure handling, replay, tracing, auditability, data modeling, security, reliability, and production operations. Author cross-team technical designs, review code, mentor engineers, collaborate with product and data teams, and participate in on-call. Help establish standards for agentic coding tools and deliver reliable systems on Azure or AWS.

Build and operate LLM-powered features, agentic workflows, NLP pipelines, and event-driven backend services for insurance claims. Responsibilities include designing evals and guardrails, implementing semantic search and structured outputs, modeling relational, document, and graph data, tracing model calls, enforcing privacy and security, writing technical designs, and participating in on-call support.

Owns the architecture, delivery, and operation of LLM-powered systems and agentic workflows for insurance customers. Responsibilities include designing NLP and retrieval pipelines, evals and guardrails, durable event-driven systems, tracing, auditing, privacy, security, and tenant isolation. The role also authors technical designs, reviews code, mentors engineers, manages production operations and on-call, and collaborates with product managers, data scientists, and customers.

Manages a South Carolina territory of repair facilities and dealers, providing onsite support, training, product adoption guidance, performance coaching, and customer communication. Identifies expansion and add-on sales opportunities, supports renewals and accounts receivable, and collaborates with sales and implementation teams. The role requires extensive daily territory travel and up to 75% overnight travel.

Provides Tier 1+ local and remote technical support for employees and contractors. Responsibilities include troubleshooting Windows, Mac, iPad, Microsoft 365, Microsoft Entra ID, Active Directory, networks, printers, VOIP, conference-room technology, and desktop applications. The role manages tickets, user access, hardware provisioning, onboarding, documentation, knowledge-base updates, and customer communication while escalating complex identity and security issues appropriately.

Manage and grow a portfolio of client accounts as a trusted advisor: drive upsell/cross-sell, develop account plans, build pipeline, execute sales plays, ensure retention and value realization, collaborate with delivery/product teams, carry an annual ACV quota, and travel to clients and Chicago HQ.

Leads CCC’s enterprise-wide architecture vision across AI, data, cloud platforms, SaaS products, APIs, integrations, and engineering practices. Guides AI-native platform development, data architecture, modernization, scalability, security, responsible AI, and operational resilience. Establishes architecture principles, governance, reusable patterns, and technical roadmaps while mentoring senior technical leaders. Partners with executives, Product, Engineering, Data Science, Security, Legal, and Compliance to balance innovation, reliability, customer trust, and business outcomes.

Leads modernization of mission-critical database and .NET systems. Responsibilities include refactoring stored procedures, optimizing SQL performance, evolving schemas safely, extracting business logic into maintainable services, and modernizing legacy .NET code. The role establishes testing, dependency injection, observability, deployment-safety, and incident-response practices while collaborating with SRE and DevOps teams. It requires deep SQL Server expertise and experience maintaining production stability during large-scale software modernization.

Owns full-cycle recruiting for complex Engineering and AI roles, including Software Engineering, AI Engineering, and Machine Learning positions. Develops sourcing strategies, engages passive technical candidates, advises hiring managers on talent markets and compensation, manages recruiting pipelines, analyzes funnel metrics, improves interview processes, and mentors recruiters. Partners closely with Engineering leaders and stakeholders to deliver high-quality technical hires.

Field-based sales leadership role responsible for revenue growth, market penetration, customer retention, and expense management across the New England territory. The Regional Business Manager sells CCC products and services to collision repair and independent appraiser markets, develops regional sales plans, manages pipelines in Salesforce, analyzes competition, supports account teams, and collaborates with internal sales partners. The role requires frequent customer travel, trade show attendance, forecasting, and weekly sales reporting.

Build and maintain relationships with repair facilities and dealerships across the St. Louis and Southern Illinois territory. Provide onsite and remote support, train customers on products, drive adoption, identify add-on sales opportunities, coach clients using performance data, and collaborate with sales and implementation teams. Extensive overnight travel is required.

Own the strategy, roadmap, business case, and lifecycle of CCC’s agentic AI product platform. Define AI agent workflows, human oversight, safety guardrails, evaluations, and auditability for regulated claims processes. Partner with customers, engineering, design, legal, compliance, sales, and marketing to validate needs, build and launch products, measure adoption, and guide iteration or investment decisions.

Writes and publishes release notes, changelogs, and product documentation for assigned product teams. Partners with Product, Engineering, Design, and Operations to translate technical changes into clear audience-specific content. Maintains documentation standards, taxonomy, metadata, versioning, and lifecycle workflows in Confluence. Supports launch readiness, identifies content gaps, uses AI-assisted tools responsibly, and coordinates required Legal, Privacy, Security, and AI Trust reviews.

Own and establish CCC’s product documentation and structured knowledge function. Lead release notes, changelogs, documentation standards, Confluence architecture, governance, workflow integration, AI-ready content practices, and content quality audits. Build a trusted product source of truth for internal and customer-facing teams, while eventually hiring, coaching, and managing technical writers.

Develop customer analytics that improve retention, growth, adoption, and operational performance. Build and maintain BI dashboards, customer health metrics, churn-risk reporting, and predictive models. Partner with Client Success, Product, Sales, and Operations to translate complex findings into actionable recommendations. The role also owns data quality, governance, reporting automation, workflow improvements, and stakeholder communication.

Supports enterprise financial applications across billing, collections, accounts receivable, and revenue recognition. Translates business needs into system requirements, configures workflows and integrations, validates data, coordinates testing and releases, troubleshoots production issues, and maintains process documentation. The role also supports reporting, reconciliations, financial close activities, and continuous improvements across order-to-cash and record-to-report processes.

Acts as a liaison between business stakeholders and IT to elicit, analyze, document, prioritize, and validate requirements for enterprise Salesforce projects. Designs current and future-state processes, performs gap analyses, supports Salesforce configuration, and coordinates solution delivery, testing, adoption, and reporting. Partners with teams to identify AI use cases using Einstein and Agentforce, promotes governance and data quality, develops Tableau and CRM Analytics dashboards, tracks project risks, and communicates progress to stakeholders.

Build customer success and product adoption among collision repair facilities and dealerships. Provide onsite and remote support, onboarding, product training, performance coaching, and best-practice guidance. Identify territory growth and add-on sales opportunities while collaborating with sales and implementation teams. The role requires knowledge of collision repair and dealership operations, strong communication and presentation skills, CRM and MS Office proficiency, and extensive overnight travel across the Des Moines and Quad Cities areas.

Leads strategy, architecture, reliability, modernization, and operations for enterprise database platforms across SQL Server and cloud environments. Responsibilities include technical leadership, database design and optimization, automation, performance tuning, upgrades, migrations, disaster recovery, security and compliance, incident response, and mentoring database engineers. Partners with Engineering, SRE, DevOps, Architecture, and Product teams to deliver highly available, scalable, and operationally efficient database services.

Own the strategy, roadmap, commercial case, and launch of a zero-to-one agentic AI product line for auto insurance claims. Define agent autonomy, human oversight, safety guardrails, evaluations, escalation paths, and audit trails. Validate workflows with senior insurance executives, build customer-facing pitches and pricing, partner with sales and marketing, and develop working agents alongside engineers. Establish adoption hypotheses, value propositions, and kill criteria while operating effectively in regulated, ambiguous enterprise environments.